TerminixReviews of terminix.com

They came and put bait stations in and charged me over $400. They didn't tell me about the $129 a month maintenance fee. I paid them for 12 months and finally cancelled service because I didn't have any termites anymore. Now they continue to bill my credit card after I called them twice and told them I didn't want the service any more and my contract is expired. They said they would issue a credit to my card but haven't as of yet. I'll have to dispute the charges and Amex will reverse it now. Lousy Company to deal with. Called twice and told it was cancelled and it's not. Probably going to have to sue Terminex for billing me when I don't have a Contract with them anymore. Do yourself a favor. Don't use them. I will never use them again. Deceptive practices and lousy customer support that lies to you over the phone ...

Terminix has a bed bug service that is grossly ineffective, but promises the world, as told to us by Eli Neish, salesman for Terminix. After spending a week fogging, spraying and spreading Borax throughout the house, we felt we needed a pro to get things under control. Eli promised us fogging, steam, spray, bagging our clothes, spraying underneath furniture, and a mattress cover for the bed. They treated the bed, and put it in a cover. Maybe they sprayed the baseboards. NOTHING ELSE WAS DONE. We left them at 10:30...we drove by at 11:00, truck was gone! We know they didn't do much because placement of pillows and clothes was exactly how we left them. There was also a light film of Borax throughout, which didn't show any spray indications or hand prints. Given the research we did on the issue, and how hard it is to get rid of them, this service was ineffective, even if done correctly. TERMINIX OFFERED US ONLY $700 BACK, WHICH WAS ABOUT HALF OF WHAT WE PAID. Their service rep., Kenley Joseph was condescending and unprofessional, and denied most of our issues. The Branch manager, Tim Love, just passed the buck. We are still working with our bank for a refund, and will take legal action if necessary. If you have a bed bug problem, do your research and SKIP TERMINIX!

Had a Saturday morning appt for 8/5/23 for someone from the #LakeCharles #Louisiana location to come between 8-12 for a free inspection. Received confirmation text the day before and I confirmed and received a response from them confirming appt and when I set the appt, the lady assured me that they work on saturdays and it would be no problem. Woke up early on my only day off to do this and they never showed up. At 12:30, I called the 800#. Lady was very very polite and apologized and said she'd get in touch with Lake Charles office and have them call me. No one ever did. On 08/08/23, decided to give them 1 more try and set up another appt with the same office to come out on 08/10/23. Received confirmation text. This time my spouse was up early and waited all day for them. NO SHOW AGAIN. We called 800# and again, very nice lady said she'd contact our local #LAKECHARLESLOUISIANATERMINIX office and have someone call us and let us known when they were on their way. AGAIN, no phone call and no one showed up. VERY UNPROFESSIONAL and will never do business with a company that can't even show up or call for an appt. #TERMINIX please address this, reading the comments, I see this happens quite often. Complete waste of our time and we went elsewhere for treatment. I don't know how this company stays in business. She said it would be someone from Lake Charles or #LAFAYETTE office but most likely Lake Charles #Louisiana

NEVER hire Terminex. I hired them to rid my house of rodents. They came once and then wanted a quarterly contract. My tenant said there were still rodents. I called and called and finally after 6 weeks they came. My tenant had to move out. Now terminex is hounding me for $81.25 for quarterly service. They never finished the original job I paid in advance. They said pay the $81 or were sending you to collection. They don't care about what you hire them for only to TAKE your money.

TERMINIX is the worst company I have ever dealt with. DO NOT HIRE THEM! They have a money-back guarantee if you cancel within 30 days, listed on their website. I hired them for ants, but canceled within 30 days for poor service. I keep receiving bills charging me $220.00 and saying I had an "extra service" which I never had an extra service. This is why I was told the manager denied my refund. I have called over 11 times, since March 2023. I keep getting told the manager will call, he never has. Then I was told the manager left a vm, ?? where is the number he left for me to call him back? I never received a vm from the manager. Everyone I talk to has no authority to do anything and keeps saying the manager will call you back. Absolutely the Worst company I have ever dealt with. I hired ORKIN and my issue with the ants was resolved within one week.

I hope you never entrust your work to a company that deceives customers and provides poor service. They are dishonest and they are the worst companies that do not do their job properly.

The only star is for the first technician who at least tried to do the job I hired them for. $265 completely wasted. Worst customer service ever, no follow up and never came back to finish what I paid them for. Had to have another company get rid of the yellow jackets. Do NOT bother.

We sold our house and I needed to cancel our contract! It took me 4 weeks, 12 phone calls and 1 email to FINALLY get it done! Every phone # that I called even the Alberta ones on the Canadian website got me to customer representatives in the USA! They couldn’t even look up my account so they would transfer me to the next person and they would try. Finally after threatening legal action someone called and told me to send an email to clientcare. So if you currently have a contract I would cancel it immediately and do not bother phoning them as they take all your information and say someone will call you back but no one ever does!! Worst Customer Service I have ever had to deal with!