TerminixReviews of terminix.com

I recently had 1 year contract with terminix. The contract ended Jan 2. The day after I made my first payment. I called specifically to cancel the contract and the customer rep asked if I wanted to continue the service for $68 per month, I said NO thank you. Two days ago, I receive a bill for $68. I called to get an explanation of the bill and to cancel the bill. I was told I would receive a call in 48 hours, no one has called nor reached out to me.

It's now 9 months into a "bundled" contract that disallows court action and/or a class action lawsuit (I know there are so many who would join in on that!) I have been hounded by phone calls, texts and emails for months saying I owe them money. I do not. They have about driven me crazy. My last service call was cancelled after I waited for four (4) hours - later told due to nonpayment, but then told I should have received a refund. Honestly, Terminix (Rentokil) should be put out of business due to harassment and unscrupulous business practices. I hope no one else has to endure what I have since May 2024. They charge and hound you for money for ineffective services after multiple pleas for help. Bogus company!!

I had the misfortune to end up with Terminix almost two years ago for bedbugs in our home. Despite treatment, the ornery little buggers' eggs hatched twice and both times they hatched inside my clothing. Terminix never showed up when appointments were made, no apologies, no real communication and to top it all off, the first guy who showed up (a helper, I guess), gave me a hot smile then robbed me. I lost my mother's heirloom necklace of coins in 24kt gold electroplate plus a gorgeous peridot necklace. I feel fortunate they didn't take anything else, and it hurts to realize there are people out there who will take advantage of any situation because they wanted me out of the house before doing any real work. Then, when I named the thief, company refused to deal with me. We got another company and there were extremely professional. Terminix is not at all professional.

I did not renew my contract but they visited my property without my permission. They then charged me for the visit. When I rang to challenge this they said that I had to cancel the contract. I wrote to them three months ago asking for an explanation but still have not had a response. We have had a contract for many years and have spent thousands of dollars with them. Their customer service is appalling and their treatment do not work.

Did not complete any of the items in my quote to remove a nocturnal animal from my attic. Did not install the one-way exit door. Did not place pheromone ball. Did not place flashing. Did not complete 5-8 day trapping service. Set a trap for 2 nights then never returned. On the first day, they sprayed a can of foam around my doorframe and an exterior water faucet (these were NOT entry points for the possum; it was entering through a large hole it made on my roof and that they quoted service for) instead of addressing the actual problem area. I called multiple times and finally gave up and canceled after 2 weeks with no service. The manager apologized and promised a full refund, but they never refunded my money, people I spoke to claimed to have no record of my being owed a refund, and I had to buy my own trap, trap the possum myself, and then pay another company to repair my roof that was already quoted & paid for to be repaired by Terminix but they never performed any work. Total scam. Pursuing legal action.

What a mistake I made choosing Terminix. After shelling out almost $700 for the initial termite inspection (I knew I had subterranean termites) and the installation of the inground termiticide dispensers, I agreed to pay $99 a month the first year and $29 a month for subsequent years. A few months after signing I had to update the expiration date of the card they had on file. The nightmare began shortly after. For several months they failed to charge my account because of a software glitch in the merger of their company with another. I got emails and snail mail which I immediately addressee. Much to my surprise they couldn't find me as a customer in the system. Unreturned phone calls, inept people and finally got someone who was able to locate my account, verified the card info but only billed one back month. Today I get another email asking me to call AGAIN to make two back payments. I am so done with this company.

Terminix is exactly what everyone has said. They make extravagant promises, claiming to protect your home while only offering lip service. They are so unprofessional, and they just want your money.DO NOT DO BUSINESS WITH THEM. They just want you to sign up and pay; then you will never hear from them. Managers profit from their actions. As they save more for the company to get their bonus, you, the customer, pay the price. They are the greatest con artists, so proceed with caution.

I retained Terminix for its Rodent Exclusion service. They bill annually for this service. In mid-November i discovered rodents in my home so I contacted them to address the problem. 5 or 6 hours of phone calls, 4 non-returned calls that were promised to be returned and 2 visits from service "professionals" who at the end of the day were not licensed to provide exclusion services, my problem still has not been addressed and I still have mice in my house.