Susin G.
I can't make this up
I can't make this up! After five days of phone calls with people who recite the same programed words ("To whom do I have the pleausre of speaking with?"} an appointment was finally arranged for a free inspection. \"Craig will be there between 8-10 am on Friday." i took the day off from work and at 10am I called Terminex for Craig's ETA. On hold for 12 minutes. Finally told that I would receive a calll within 5 minutes from Craig, giving me his ETA. Craig did indeed call, but he was in White Plaines, at least an hour from NYC, and he was shocked to hear that I was expecting him. He informed me that Terminix does not serve Manhattan, hasn't for years, and he feels so terribly bad for me! How can a business be run in such a manner?



