TerminixReviews of terminix.com

Terminix sold me in services they could not perform. Then charged me for services they did not perform. Then an honest technician came and canceled my service and set up refunds. Literally 10 days later Terminix emptied my acct to pay for these services that were not performed and subsequently were cancled. When i called them about it they became defensive and did not want to refund the money. Now the money is being refunded in increments that is taking several months to pay back despite them taking it as a one lump sum. Terminix preys on single mothers and older people. STAY AWAY.

Terrible company. They have no manager to talk to and their billing department is not accurate and try to collect extra money and threatened you to send it to collection agency. Called them 5 times and no resolution. Willing to send them proof of payment and they reject it. ABSOLUTLY BAD Company

If there is zero star, I would like to choose it as my final rating after 6 years' contract with them. The customer service has poor communication and provide false information to charge you as much as they can, especially the last one. Terminix can reschedule your service date without notifying you. Terminix is not responsive after I attempted several calls/emails follow-up for the same issue.

Terminix is not reliable! They are unconcerned, unorganized and mismanaged. We have had both a Termite Contract and a Pest Control Contract since the early 2000’s. Although we have continued to pay, they have not done their part to treat—they do come out once a year but does absolutely nothing. At one point, they would place sticks that they would come back to check but that stopped many years ago. Recently, a neighbor had an infestation and we saw a swarm in our driveway so we called them to come and check. They have repeatedly sent the Pest Technician who cannot verify or treat termites. Each time, we have had to wait at least another week for another wrong Technician. Corporate cannot be reached, Manager’s won’t take calls, and, Technician’s don’t show up. Today, we had an appointment from 10:00 until noon and at 1:00 pm, still no Technician or call. They are not worth the hassle! Not recommended!

This company is horrible. They rip people off. They charged me for services after I canceled and said would refund and still haven't gotten it. I called to cancel my service and they said we can't cancel until all the traps are picked up. So I set up a time for them to come get them which they did but then they charged me for the next month. They never told me I had to call back after the traps were picked up to cancel services. Pretty horrible service and ripped me off and couldn't make it right for a measly $79

Scheduled an appointment online for a termite inspection. No one showed up. According to them I’m not in the system at all…..yet I have an email confirming my appointment (I wish I can post a screenshot of it). The lady tried to help me (I’ll give her credit for that). She transferred me to scheduling and then I got transferred to a surgery then hung up on. That’s unfortunate cause they just lost a customer who has a house that needs long term termite protection.

Spent $3,000+ for mouse exclusion and ant service neither worked and Terminix refused to cancel contract I am reasonable person don’t hire this organization. They removed ant traps and left the holes they dug

Omg! You can’t reach your local office on the phone- you’re routed to some call center. They schedule you without confirming, it’s impossible to speak with anyone who will be speaking to your technician- and they just have zero customer service. Avoid at all costs. The Ventura, California office I assume is run by trolls. Worst company ever.