TerminixReviews of terminix.com

I've been their customer for 30 years with regular service. Last week, for the first time, I needed special service to take care of a nest of wasps near my front door. They failed miserably: July 30, 2025 (Wed): called to report nest of wasps and that we want someone to come and take care of it. Rep said someone would schedule it by email within 24 hours. July 31 (Thu): having heard nothing, I called again. Agent said that it actually takes 24-48 hrs, not 24 hrs. Aug 1 (Fri): having heard nothing by the afternoon, I called. Agent had no answer as to why no one had reached out to me. I told her that I wanted to talk to a supervisor. She said she was just the call center and there were no managers. I told her I wanted a manager to call me back that day. She said she would escalate. Aug 4 (Mon): Still having heard nothing, we called a local, family owned pest service, who came out that day and took care of it. We signed up for regular service with them. Aug 5 (Tue, today): our regular quarterly service was due today. The tech called in advance to ask if we needed anything special since "my notes are blank"!!!!! I said we did not need anything special. He did the regular service. I called their main number later to cancel.

DO NOT USE TERMINIX — Dishonest, Unresponsive, and a Total Waste of Time and Money We contacted Terminix in early July to resolve a serious bee/wasp issue in the ceiling of our second-floor bedroom. My husband clearly explained the situation to the phone representative, who confirmed that it wouldn’t be a problem. We were told that someone would come out to assess and treat the area since the bees were entering from outside. A representative (likely a salesperson) came to our home, saw the wasps entering near the eaves on the second floor, and also heard them in our ceiling. He confidently told us they could take care of the problem with no issue. Based on that, we moved forward and paid $300 to schedule the service. When the technician arrived, I confirmed with him again that he’d be able to reach and treat the second-floor entry point. He reassured me that he had poles long enough to reach and repel the bees. He also told us it may take 2–3 treatments and that we should call him directly if the problem didn’t improve. After the first treatment, the activity actually increased. We called him, and he came back. This time, he sent a photo of the area he treated — but he was only spraying the first floor, nowhere near the second-floor entry point. We called the office again and explained that the technician wasn’t addressing the actual source of the issue. On Friday, July 18, we requested to speak with a manager and were told one would call within 24–48 hours. We called again on Sunday and were told by a different rep that “she didn’t know why anyone would confirm we could treat that,” which makes no sense — Terminix is a national pest control company.We were also scheduled for another visit Monday morning. We were told that a technician and manager would arrive between 7–9 AM on Monday. No one came. I called the office at 9:30 AM and was told there is no appointment for Monday it is Tuesday between 7-9 and she couldn't confirm if a manager was coming out or not. On Tuesday morning no one called or showed up with a manager present. I called the office at 9:30 and was told the visit was canceled because the technician “over-treated” the area and they needed to wait two weeks to come back. This completely contradicted what the technician had said — that multiple treatments were normal and to call him anytime. Again, no one came and no one called. I called every single day from July 21 to July 29 and was repeatedly promised a manager would call me. I never received a single return call. Then I was told that a manager named Edwin or Edward had denied our refund request — and worse, had written false information in our file, claiming that Terminix “can’t go on ladders or treat active infestations,” and that he called us — which he absolutely did not. When I called again today (July 29), I told the representative that I have proof of everything: our security cameras recorded our in-person conversations, and I’ve recorded all of our phone calls with Terminix. None of this mattered. She confirmed that we would not be getting our money back and told me to stop calling, because “no one is going to call you back.” We’ve since disputed the charge with our credit card company and filed a complaint with the Better Business Bureau. We also hired Adaptive Pest Control, and they’ve been the exact opposite of Terminix: professional, responsive, and honest. They’re now handling our full home for pests — no issues, no games. This has been one of the most frustrating and unprofessional customer service experiences we’ve ever had. If you value your time and money, do not use Terminix. They misled us, provided ineffective service, refused accountability, and ignored us completely after taking our payment.

The worst company! I booked two months in advance, no one showed, no calls. AVOID THIS TERRIBLE COMPANY. I am going to send them an invoice for my lost time. I am going to contact ORKIN instead, Whatever you do DO NOT HIRE TERMINEX..TERMINATE THEIR SERVICES

I had one of the worst customer service experiences with Terminix. I scheduled an inspection, confirmed the appointment, and even reorganized my entire day around it — only to get a text message saying they don’t even offer that service. Why didn’t customer service say this upfront? I called back to confirm, and a different rep apologized and assured me that yes, they do handle my inspection and rescheduled the appointment. But again, I received another text pushing my appointment to the next day — without any clear explanation. Completely unprofessional. This back-and-forth has been beyond frustrating. Their staff clearly has no communication or coordination, and their scheduling team is a mess. I had to cancel other pest control companies just to prioritize Terminix — and now I’m stuck waiting another day to start over with someone else. Terminix wasted my time, caused unnecessary stress, and showed no regard for customer time or needs. If you value professionalism, accountability, and basic communication, look elsewhere. This company clearly doesn’t have its act together.

Terrible experience. They took advantage of supposedly provided a free inspection then did not provide any service. Instead technician walked around the house put one ant trap out and did not know when he would bring another. He then quoted $13k for a service we did not need or ask for. We told him no and then he asked for $7k as an alternative. We immediately regretted our decision to contact them and cancelled in writing and email within there 3-day cancellation policy. They are refusing to give us our deposit back. Corporate office did not respond for several days and then said sorry this is a franchise. Beware of Terminix of Gastonia, NC and Terminix in general

After 19 years with Terminix, we couldn’t take it anymore. HORRIBLE customer service. There is no way to directly reach a local customer service rep. We call, are told someone will get back in 24-48 hours, which almost never happens; it takes two or more rounds of this to get a contact. Then, once an appointment is scheduled, we will often get a text outside the appointment window that the tech is on the way when it is usually too late to make other arrangements. Or they sometimes show up anyway when you tell them not to come. Most recently, we called to make an appointment for tenting (we had a contract); they promised to call back in 24-48 hours; they did not. We called again, same promise. No call back. I texted a local senior inspector who had been at the house before (whose contact I had). After one week, I had to text again, and then he texted the local office. It STILL took another two weeks (for a total of three) for someone to contact us. By that time, we hired another company and told them to forget it. Of course some inspector showed up anyway when we weren’t home, wrote a report saying he walked around the house an saw nothing (the termites were swarming INSIDE, not outside). We can’t take it anymore and are finished with them.

Terminix promises the world and undelivered. There customer service has no escalation capability. If you have a billing complaint, they will not address it. They have low integrity and poor management. I have a rental that I asked them not to go into until the guests leave. They said no problem. I ended up having mice land in traps they set up inside while my guests were there. The rep that sold the very expensive package just ghosted me. I had significant complaints from the guests and corporate is silent and won’t call me back. Don’t use this company, the lack of integrity and leadership is overwhelming

This company knows nothing about customer service. The treatment they did on their first visit did not solve the problem. I was told the follow up appointment would be a week later but they never scheduled it. I tried to use their portal to reschedule but that is completely useless. And when I got an email from manager Chris Ratajcyk to schedule my follow up, I responded within 5 minutes and then never heard back from him. I see where the technicians get the idea that customer service isn't important. They're learning it from their management team. Technicians don't show up when they're scheduled and the work is shotty. Overpriced and the worst customer service I have ever seen. If you're reading this review, do business with someone better.