TerminixReviews of terminix.com

I do not recommend Terminix. Their services were ineffective—I continued to have pest (insect) issues, especially with mosquitoes, and saw no significant improvement compared to the year before when I had no service at all. Despite reaching out multiple times, they never provided a real resolution. When I tried to cancel, they made the process extremely difficult, promising to escalate but never following through. They eventually told me my account was canceled, yet they kept sending people to my house and kept charging me. Even after calling again to cancel, they still showed up and charged me over for services I did not want. Overall, their pest control was not effective, not worth the cost, and their customer service tactics were frustrating and full of empty promises. (A side note to add that the individual technician who came to my home was very nice and respectful, but no real assessment or expertise was provided by anyone at Terminix to address the continued pest issues).

After finding mice in the attic, I purchased a treatment along with 6 inches of new insulation and a roof solar-powered attic fan for a total of over $7,000. I was sold an attic fan with a "lifetime warranty" from Terminix. All Terminix provide me was a limited manufacturer's warrant that only covered manfacturing defects. Thus I was lied to and sold something Terminix will not deliver and stand behind.

If I could give this company zero stars, that would be my rating. First of all, I purchased a home at the end of July 2025, about two weeks into my new residency, I decided I wanted to do preventative pest control in order to protect my investment. I made a phone call to the 1-800 number listed online and was quickly engaged in a very friendly conversation with a fairly kind woman. This woman assured me that my appointment could be made in the afternoon because no one is home anytime before 2:30 PM and I stress that to her very adamantly. She scheduled my appointment took my bank account information (to so-call reserve my appointment slot) and ensured me that they would be there no earlier than 2:30 PM. Two days before my scheduled appointment I received the friendly reminder phone call with the automated message, reciting my appointment date and time window which to my surprise was set for between 10 AM and 3 PM. Immediately I called the 1-800 number back again. I was then told that yes in fact, my appointment was scheduled for in the morning and they weren’t sure why she would’ve promised it scheduled for the afternoon “because it’s a initial appointment so it takes longer and there’s absolutely no one in my area to do that at the time I requested.” I was told the appointment had to be canceled and they would get me onto the schedule for another 8 days later. When I questioned that I had to wait another 8 days she said that she was going to make a notation that I am requesting the first available appointment. when that appointment came, the gentleman came to my home only to my surprise announcing he was only there for a termite inspection( in which all he did was talk to me while walking through my home; he literally looked nowhere for termites or even signs of termites).He didn’t look in my crawlspace, he didn’t look in my eaves off attic area, he didn’t look anywhere. He assured me that he would send me a wonderful discount of rate for treatment for termites because that’s a separate entity in itself from the PestFree 365+ monthly plan that I initially signed up for. I then called Terminix again and asked what was going on because I was expecting to receive treatment and still yet no one has came to my house to do anything of that nature. It was at that time that I decided that you know what I don’t want any services from this company because it seems to be a joke regardless of how many decades of experience they have; they clearly are lacking in customer service and communication. And it gets even better than all of that; three weeks later, I get a text message from a gentleman telling me that I’m on his schedule for pest control treatment and that he was just sending me a friendly text reminder and I responded ever so politely letting him know that I should not be on his schedule because I in fact told Terminix if I ever decided I wanted their services I would contact them. He said that he was sorry for the inconvenience and forwarded my information to his supervisor(which nothing ever came of). Two days later, I’m looking at my bank statement and I see a charge for Terminix for $54 for services in which I never received. In addition to me never having received that there is a e-signature document that they emailed me multiple times that I NEVER signed, which is what binds the agreement to allow them to debit that money for my bank account. So as far as I’m concerned, they illegally withdrew money from my bank account. I called customer service a final time demanding that they refund me my money that they took from my bank account without my permission. The woman who I spoke with was very polite and very kind. She assured me that she put in a refund and canceled my services, not only for the service portion, but also the payment portion because apparently that was never canceled and also remove my payment method from the account. I can’t seem to fathom how this company still even exist with service like this or lack there of. I would absolutely never ever recommend Terminix to anybody!!!!!

Zero stars (Detroit, MI location). Spent a lot of money getting exclusion service for a 4 unit apartment building, with the promise to protect the entire building from intrusion by blocking all holes greater than a pinky sized hole, only to find most of the building they did nothing to seal the building, even after emailing the salesman multiple times with pics. Only to find out the salesman don't share anything with the actual pest control workers. The operators do nothing but pass along complaints and appointment requests, not actually make appointments. The appointments are one month intervals, where the tenants have repeatedly threatened to move out, making the warranty useless. Had to hire another company to address tenant concerns of repeated mice intrusion. I tried calling to get at least a partial refund only they have no interest in doing that as they never called back.

Do not use this company terminix! I contracted them in late 2023 thinking they will get rid of all the termites everything was good with them and in July of this year they didn't inspection and they said there was no termites and this month August we are full of termites as the photo shows I contacted them and they said that my contract was over and I was never notified of this I am in a big dispute with them they do not warant their work and the inspector who came out noted as the report shows that he found nothing!

Horrible, HORRIBLE customer service. I couldn't get anyone on the phone and their website was only chat bots. I asked for my traps to be read in April. I explained in the chat bot option I won't renew unless the traps tell me there is activity. Seems a waste to pay for nothing. In May a technician came out read one trap, and said he would need to come back - never did. I waited, as their marketing text services still text about other services. Their chat bot texted today, using a local number (which I find deceptive and there is no local number for me to call). I called back. The representative said they would transfer me to cancel, and after 10 minutes on hold, I called back. The next representative said it would automatically cancel, there was nothing to do and the traps will stay and no way to text me (although their marketing team has no problem do that) to confirm my account is cancelled unless I provide an email. I'm betting based on other reviews that someone will come take them. I will never call them again. HORRIBLE

I called Terminix and explained I needed an inspection for a real estate transaction for my grandma. The customer service agent said they offer FREE inspections, I even asked twice and said what it was for again, free free free is what I was told. The technician said it was actually $175. I could have gone with a company that offered $90. They refuse to accommodate their mistake of the customer service rep. I called the local branch too, and I was told the price after they did the work, not before.

Terrible service. We were told there was no contract, only to find out later that there was. We’ve called many times to cancel, yet the company continues to confirm service instead of removing the baits as requested. No notes are kept, no cancellation has been processed, and the call center refuses to transfer calls. This has been a repeated issue and remains unresolved.