TerminixReviews of terminix.com

What a big disappointment for such big name. I choose Terminix because I thought they were going to do a great job, however, the giant lack of communication between the customer service people, technicians, manager towards the client (me) was unbelievable. The degree of unprofessionalism and lack of accountability especially from the technician who had to come to my property to get the job done (heat treatment service) that never showed up and the big lack of communication from him and the company towards me was very frustrating giving the fact that it took time, effort and money to get the house ready (getting family, pets and stuff out of the house) for a service that was NEVER delivered. It is understandable of delays or issues along the way on the company's side but still, client should know right away, regardless of if the service was going to be provided by Terminix or by a separate company contracted by them, someone should have taken responsibility to ensure that the client received the service promised and delivered on a timely manner. I would advise to anyone that appreciates their time, and money shouldn't hire Terminix at all.

Scammers! They forgot to cancel my commercial service and then spammed me and sent a million letters and calls demanding money. Run like hell! They are not an honest company.

Do not work with this Garbage company, they are bunch of Thieves, they will rip you off with so many stupid fees, very be careful, on my second service they tried to close my side gate, they couldn't, so they in force the gate and they broke it, which cost $400 to fix it and never took any responsibility to admitted. and top of that they are charging me $85 dollars a month, were had agreement every time they provide me service then charge that fee, they call it QUARTERLY CHARGES. Total Bull Shit....

Over-promise and under deliver. Terminix seems to be a scam. During the onboarding process I was sweet talked into believing that the techs would lake good care of my property. In reality, these technicians show up to house, don’t ring the doorbell or announce themselves, and when my wife asked him a question, he was rude to my wife. Consistently, they are not performing the services that we have been paying for. When I signed up, I was told that as part of the inspection, any spiderwebs would be cleaned up, paper wasp nests would be knocked down and any ant hills removed. None of this inspection cleanup has been done and the technicians are only on my property for less than 10 minutes once per quarter for which I’m paying over $50 per month. That’s $150 for 10 minutes of walking around our house and spraying the edge which I can see on the Ring camera playbacks. They even email me a generic report that includes their start and stop time, so they know they are not completing a good service. We had ants come into the house a few days after the last service, and I haven’t seen ants inside all year. The paper wasps are all over and there are several nests along the gutters which the tech walked under but didn’t look up (single story house). Honestly, I think I deserve a refund for this year, but either way, I am cancelling this scam. I reached out to customer service twice, was told that the issue would be escalated and that the manager would get back to me. It has now been 30 days and I haven’t been contacted.

The communication from the local office was terible.the managers should get out of the office and talk to each other. The young guys doing the work have been good but the duct taped equipment and lack of what they need has slowed down the insulation install. Its not their fault that they are getting pulled to do other thing instead of finishing my job. I would not recommend Terminix at all. They are the worst.

DO NOT DO BUISNESS WITH THIS COMPANY! they WILL steal your money, give you the run around, and nothing will be done. they are nothing short of common thieves and should be arrested at the bare minimum.

3000 dollars for SMALL termite problem. Then 30 a month after. We got scammed. We canceled the 30 dollars a month after and they had the gall to come dig their traps out of our yard leaving holes... 3000 plus dollars and you cannot leave some plastic traps? On top of that we had damage after their first visit where they were not exterminated. They say there is a guarantee to repair damage. This is a lie we had to have it fixed. I am very upset at this company and their treatment. Did I say 3000 dollars!! for some plastic and a little poison. A call to them lead to a regional person saying well the damage never got to me.... really..

I have never dealt with a company that had such poor communication skills in my life. Not easy to get in touch with someone and it takes 2 to 3 days for someone to get back to you. I had two occasions where the technician didn’t show or call. I just canceled my account. I never wanna deal with them again. I want to warn other people that they’re very expensive. They charge quite a bit of money for coming out in spring and checking your surroundings and they have the worst on track on time record ever go with a local company and not this one.