TerminixReviews of terminix.com

We sold our home a year ago and cannot get our service cancelled. Terminix continues to call and harass us, saying a $317 renewal fee (for the home we no longer own) is about to go to collections, and they have no record of any communication from us about canceling our service. Unbelievable. We have spent hours on the phone trying to cancel this account.

The company is obviously grown too large to give quality service. You can only get a call center if you have an issue or want service. The branch manager does not return calls. They canceled my appointments and rescheduled with no notice. No one accepts responsibility. When service was cancelled with 6 months left on agreement, they refused to refund my money after I paid for full year of service. Advice hiring a local small company where a responsible person answers your calls. Other issues I don't have space to include. NOT recommended by no means. RUN and find a local small responsible company and ask for references. Just my opinion based on my experience.

Salesperson promised a lot but did not deliver, poor follow up, did not send enough qualified people to perform tasks and most were not done that were promised. Scheduling problems the 2 days and caused damage to my home. Too expensive would not recommend!!!

Buyer Beware! If you're looking to be mislead, scammed on service, overcharged, manipulated, etc...Terminix is your company! If you have mice, do not fall for the exclusion service! The free in home inspection is a sales representative who will use every sales technique in the book. Do not fall for it! You can complete the exclusion service on your own...you will save yourself money, time and a headache! Get the insulating foam and use it under vinyl siding, cracks around doors/windows, chimneys, and the foundation of your home. Buy your own mouse traps, sticky pads and bait as you will pay a fortune for them to bring the same things. The customer service representatives have no idea what's going on, you will be told something different each time you call. To get you off the phone, they promise that management will reach out via phone. You will not hear from management. I should have canceled sooner. Please do not fall for the scam like I did.

Terminix operates on a fraudulent business model 1) Bait stations do not work and pop out of the ground 2) Scheduling service is impossible — customer service says a technician will get in contact but no one does 2) Cancelling the contract is made deliberately impossible; they have to schedule a pick up of bait stations before you can cancel, but no one will contact you to schedule the pick up; meanwhile you continue to get billed. This is fraud.

I called to switch services from another pest control company because the rates had gone way up. The sales person at Terminix beat the price. I agreed. He said he was going to email the contract and scheduled my first service. After the weekend, I realized that I hadn’t received the contract. I called and was told that the contract didn’t exist and that I must have called another company. I know it was the correct phone number for Terminix because I have a business account for termites with them. I asked for a quote and it was more than twice the amount of the other pest control company. I declined. In addition, I’m going to hire another company to take over the termite control at my business. I felt very disrespected. I don’t recommend Terminix because I don’t like their business practices.

If I could give negative stars, I would. They came out and did an inspection on our property and then said they can’t even do what we needed them to do (We told them what we needed before they came). Called customer service for verification and possible recommendations for sister companies only to have an extremely rude agent who informed us that these unprofessional inspectors described our home as “a run down trailer”. This company is highly offensive with terrible employees and offer no help or resolution and make you feel stupid for even asking for help. It was their audacity that was the most offensive. Do not contact them for anything whatsoever.

I hired Terminix to perform fumigation on my home in La Jolla, CA in April 2025. The outcome was catastrophic. Pre-fumigation inspection (April 25, 2025): Independent roofing contractor (Roof Rx, Inc.) documented only 46 broken tiles and 6 slipped tiles. Post-fumigation inspection (April 30, 2025): The same contractor documented 182 broken tiles, including 136 new breaks that occurred during fumigation. Physical inspection (June 4, 2025): A further 54 broken tiles plus extensive underlayment and flat roof damage were discovered. The cumulative repair costs exceeded $19,500, all verified by signed change orders, work orders, and final invoices. Terminix attempted to deflect responsibility by sending me a “Limited Roof Coverage Waiver” and referencing documents that do not apply in cases of gross negligence. Under California law, waivers do not excuse a company from liability where there is an extreme departure from the standard of care. 🚨 Key Facts: My roof was in serviceable condition before fumigation (verified by drone inspection). The extensive damage occurred during the fumigation window. The contractor confirmed the damage was caused by excessive roof access and lack of protection during tent placement and removal. ⚖️ My Position: This is a clear case of gross negligence. I am pursuing reimbursement of $19,521.04 and have prepared to escalate the matter with the California Structural Pest Control Board, Contractors State License Board, and Consumer Affairs.