TerminixReviews of terminix.com

Had an appointment set up for Dec. 8 th 2025 between 8-10 am for our annual Multi Point Home Inspection. No one showed up. Later that day received a text stating that I had an Appointment on Dec. 12 th between 8-10 am. No one showed up. Called Terminix and was told that a Cedric Johnson would be out on Dec. 15 th between 8-10 am. No one showed up. On hold as I type this awaiting an answer as to what is going on and why I am being jerked around like this.

If I could give zero stars I would. They charged me 6 months after I sold my parents home in Florida even though I called and cancelled the service. These people are dirtbags and cannot be trusted. If you want your money stolen, use these guys.

We paid $1300 for a bed bug spray. They came twice for about 15-20 minutes. When we need an invoice to get reimbursed from our insurance policy, they wouldn't lift a finger to create the type of invoice the insurance required. DO NOT USE THEM

Don't ever use this company! What should have been straightforward turned into a confusing, exhausting mess that I’m still trying to sort out. I reached out to Terminix for one issue, expecting clarity and support, not a surprise $1,800 contract I never agreed to. No one mentioned it, no one asked, and yet there it was on my account as if my consent didn’t matter at all. What makes it almost surreal is that they also enrolled me in mosquito control—in November, in New Jersey, when even the mosquitoes have packed up and gone home. Then came the moment I walked outside and saw they had sprayed my organic garden with chemicals. No warning, no conversation, no chance for me to protect the space I’ve nurtured. And despite all of that, they still didn’t treat the actual problem I called for. They promised to return in two weeks for a follow-up. Instead, they pushed it out an entire month, leaving the original issue untouched. Every attempt to get answers or even a sliver of accountability has only drained more of my time. I’ve spent more than five hours on the phone begging them to fix their mistake—cancel the contract I never signed, refund the money they never should have taken, and make things right. I wish the worst part was the hassle. But the truth is, the real blow is knowing I still need to hire someone else to actually solve the problem they ignored. If I could give zero stars, I would. This was careless, dishonest, and deeply frustrating from start to finish.

We agreed to a 3 month Exclusion Service for rodents that cost over $1200. The service was NEVER completed. The technician Chris refused to get up on a ladder to complete part of the service his own Manager Juan had identified as necessary. We contacted Juan numerous times to get the service completed, he acknowledged that someone needed to come back. But when the time came to schedule someone Juan never responded to text messages or phone calls. So, the service was never completed. We disputed the payment for the service with our credit card company and they agreed with us that we should not pay and they refunded our money. Then TERMINEX sent an email saying we still owed the money and are sending us to a collection agency!!! DO NOT USE TERMINEX! They do not complete their contracts and still expect payment.

1 Star — Deceptive, sloppy, and financially damaging experience. My family had an absolutely terrible experience with Terminix, and I want to warn other consumers — especially seniors — to be extremely careful. A Terminix representative came to my father’s home to sign him up for a drainage system. My father, who is a senior citizen, handed the rep his bank card because the rep said he was setting up automatic payments directly to Terminix. What the rep actually did was sign my dad up for a GreenSky loan — something my father did NOT know, did NOT agree to, and did NOT understand he was being enrolled in. There was never any clear disclosure that a third-party loan was being opened in his name. My father didn’t even know the loan existed until letters started arriving in the mail weeks later. Because of this deception, my dad felt he had no choice but to pay on an account he did not authorize. For over a year, GreenSky drafted money from his bank account — and many months they drafted twice (the regular payment and a late fee), even though the loan itself was set up behind his back by a Terminix rep. To finally escape this mess, on September 8th, my father paid $2,658.58 in a lump sum just to be done with it — after already paying monthly for a full year. The day before, on September 7th, another $187 was drafted from his account. Then, on October 10th, GreenSky corporate emailed saying that fees were being waived, the account had been adjusted to a credit balance, and a refund check would be sent. We thought the ordeal was finally over. But on November 14th, my father received yet another email — this time saying his GreenSky account was late. This proved that GreenSky never properly corrected the issue that TERMINIX created! And if the financial deception wasn’t bad enough, the actual work done was also nothing like what the rep showed or promised. What they installed looked far cheaper and completely different from the demonstration. Terminix: Damaged my dad’s air duct Left plastic, trash, and debris all over the side of the house Walked away from the job leaving a mess and zero cleanup Delivered work that did not match the advertised system This entire experience — from the misleading financing, to a year of double drafts, to a forced lump-sum payment, to a promised refund, to STILL being told the account is “late,” to the poor-quality work and mess — has been a nightmare for my father and our family. Terminix needs to take responsibility for their representatives’ actions and the harm they cause, especially to seniors who trust what they’re being told. Based on our experience, we will never use Terminix again and strongly warn others to think twice before signing anything with them.

I discovered I had squirrels in my attic and contacted Terminix. I was informed that the services provided would be swift and effective but IT HAS BEEN THE COMPLETE OPPOSITE! No one is in communication with the other. The "traps" were set a month ago and no one has been back to check the "traps" or clear them from the pest. And I still hear the squirrels day and night so therefore the problem has not been resolved. I spent too much of my money on this for Terminix to be a complete waste of time and money. I WOULD NEVER SUGGEST TERMINIX TO ANYONE FOR ANYTHING. The complete process has been HELLLLLLLLLL!

I had an awful experience with Terminix. The salesperson flat-out lied about what services would be provided, and once I signed up, it quickly became clear that what I was promised was not what they delivered. I tried multiple times to get someone from management to call me back, but no one responded until I filed a complaint with the Better Business Bureau. That’s completely unacceptable for a company of this size. I would not recommend Terminix to anyone — be very careful about what they tell you before you sign anything.