TerminixReviews of terminix.com

Client Account#: 15127835 Business Complaint – Service and Billing Practices I enrolled in a monthly pest control service with Terminix. Despite this, service was not provided automatically. I was repeatedly informed that a technician would only be dispatched if I called when pest activity was severe, which is inconsistent with a monthly service agreement. When service was requested, the technician appeared rushed and visibly frustrated, expressing annoyance that the visit had been scheduled. The quality of service was poor and did not meet reasonable expectations. After several months, my wife contacted Terminix to cancel the service. No further service visits occurred after October. However, in January, I received a $114 bill that had been sent to collections, despite no services being rendered during the intervening months. Upon contacting Terminix, I was informed that the cancellation was allegedly invalid because there were no internal notes documenting it. I was further told I was responsible for charges for months following the last service visit, even though no service was performed. Terminix stated that the local branch declined the dispute and demanded payment, offering no resolution. Customer service representatives were unprofessional and dismissive, particularly when discussing cancellation. It was evident that representatives were following a retention script designed to resist cancellations rather than resolve customer concerns. I am disputing the charges for services not provided and object to the account being sent to collections without proper verification. Terminix’s billing and cancellation practices appear misleading and unfair, placing the burden on the customer when internal documentation is incomplete.

This is by far the worst pest control company within Quebec. The poor service begins with their customer service in which you are treated horribly if you speak english. Following this the requirements for your issue are not properly passed on to the techs. We had a tech spray for roaches and bed bugs and left stains along the walls. The tech told us to take it up with his manager. When i called i was transfered and still never go a resolvement spanning accross 3 months. They provide poor service and its clear their techs are upset and hate their work. Customer service is poor/ inefficient and its a poorly managed company with clearly misguided views.

We recently ended our contract with Terminix. We were going to paint the exterior of our house and when walking around with the painter, we noticed some termite damage. The damage was on the second story soffit over a small tiled garage roof extension. I got up there and realized it was quite extensive after digging around a bit (see photos). I saw a live termite then called Terminex, a company that we had been with for a while. They told us that they can't do anything unless we have a video of a live termite. I tried digging around but was unable to get a video. It's difficult to dig around holding a camera on a tile roof. They said that they would send someone out. After he got here he said that he wasn't going to get on the roof and they would send another person out that can stand on the roof. The next person came out and stuck a ladder against the second story roof and tried to take pictures. What he was doing looked pretty useless. We called the company back and they said they couldn't do anything. Mind you, we had paid our contracts for years (probably thousands of dollars) and this was not the service we expected. We immediately canceled the contract. I treated the area myself and patched it before painting but was furious at this company. Stay away from them, they are useless when you need them. Just so you know, we didn't start out with this company and the original company (which was very good) had been bought out by Terminix.

Actually, they deserve 0. The inspection that Terminix was scheduled to do today WAS a NO-SHOW and NO COMMUNICATION!!!

This company is horrible, despite the fact that the individual customer service representatives are polite and professional. Unfortunately, the way Terminix operates makes it an extremely frustrating company to deal with. First, billing is a mess. If you call in, you are often offered a lower price than what appears on the invoice, which shows how inconsistent and inflated their pricing is. They constantly push autopay, additional services, or paying a full year upfront with “discounts” (for example, $200 off), which only highlights how much they overprice services to begin with. I do not want to prepay for services I haven’t yet received. Second, the constant calls and letters are excessive. I receive repeated calls trying to upsell more services, and I’ve received letters stating my account is overdue and headed to collections before I’ve even received the monthly invoice. This is stressful and completely unacceptable. The worst part, however, is how difficult they make it to cancel. I spent over 30 minutes on the phone just trying to terminate service, giving all my information, only to be told I had to be transferred again to another department. When you try to cancel, you are forced to listen to additional sales pitches and retention offers. It’s clear that customer service representatives are required to follow a scripted process before cancellation, which feels less like customer service and more like harassment of customers who are simply trying to end service. On top of that, Terminix uses bait station retrieval as another delay tactic, claiming cancellation cannot be finalized until an appointment is scheduled to remove equipment. This adds another layer of inconvenience and creates unnecessary delays, during which billing can continue. There are literally hundreds of pest control companies that do not operate this way. Do yourself a favor and choose anyone but Terminix.

I warned them I would review for their blank and gross negligence - Lynchburg Virginia branch - can’t speak for the others. I never signed a contract with them and they have me in collections for $40 when I had proof I called them - paid $139 over the phone and got confirmation we were DONE. I had one mouse and it ended up costing lhundreds. Put me in collection over 40$ wi h no contract when I paid them for doing what? I don’t know if they came out because I never got a text after the 2nd time. Absurd - learn how to do business!!!

Terminix is a scam. Never use them. I wish I had read the reviews before deciding to go with them. Their inspectors are glorified salesmen and their techs are lazy. Neither my tech or inspector even brought their own ladder. I provided the tech with a ladder and they just threw a few glue traps around the entrance to the attic and couple in the basement. Over three hundred dollars for that!!! The inspector never even went into the attic. He told me that they would strategically place traps but they did hardly anything, then they left mouse poop all over the floor in my house. For my second of the two initial visits, the tech didn't ever set an appointment. I got a notification 30 minutes before that the he was coming and had to leave work. He caught 3 mice in the basement and that was it. I cancelled my service and still hear the critters running around in my attic because I wasn't about to pay 60 a month for them to come to my house and do nothing. I requested a refund and a call from the branch manager but never got one. I've called three times to request a call back but they never call back and they also haven't notified me that they denied my request for refund, which they are supposed to do. I only found that out by calling back and talking to one of the customer service associates.

Terminix missed several appts. They billed us for a visit they never made. Technicians are nice but the company does not answer inquires and made it impossible to cancel service. We switched to Green Pest. They are fantastic!!