Championship Tennis ToursSince 1987, we are the world's leading tennis tour operator offering individual tickets, complete packages, and customized packages to all the major tennis tournaments. Proud Official Tour Operator for the Mutua Madrid Open.
Championship Tennis Tours (tennistours.com) has 16 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Neglish T.
The game is in 2 days, no reply and my tickets are “waiting for allocation” never use this site, they scammed me with 2000$ my id 59382 and 4 days no reply…
Response from Championship Tennis ToursFeb 6, 2022
You were delivered exactly the tickets in the CAT 1 that you purchased. The ticket delivery schedule was exactly what was indicated at purchase. Not sure what more you were expecting or could have happened.
Sandra G.
I ordered a ticket for US open 2020. On ordering all communication was quick and responses efficient. However when the event was cancelled, I chose to have my ticket rolled over to 2021. As the COVID situation developed I changed my mind and requested a refund. I began asking for a refund in June 2021, all emails were ignored, and when I tried phoning several times, I could not get through. I finally got a response August 29th asking me to transfer my ticket to Chris Bumford, which I have done. I’ve not had any response yet, my ticket is for tomorrow……..
Natalie C.
My name is Natalia Tchorny. I am writing about my recent experience with the Championship Tennis Tours costumer service. In August 2020 I ordered ticket to Wimbledon 2021 through this company. I paid the full price and got confirmation of my order and payment. At this point the service was excellent. This ticket is a present for my husband’s 60th birthday Unfortunately, he was recently diagnosed with gastric adenocarcinoma which has an extremely poor prognosis.We will therefore be unable to travel to the tournament.Since April 2021 I have been appealing to customer service and Mike Bernstein, president of this company and to Chris Bumford, VP of Operations. I have called customer service several times and sent messages as well with no reply. When I ordered this ticket I paid service fees and now I am unable to resolve this problem. I would appreciate your help in dealing with this unfortunate situation
Response from Championship Tennis ToursJun 23, 2021
We have been in communication multiple times with Nathalie and are working to help her resell her single ticket she purchased via consignment. She will hopefully do well with that.
Steve G.
Ordered a package to the Rogers Cup 2020 event but due to it being rescheduled to 2021 I had to reach support for a refund. Mike and Chris were able to assist me and I'm very thankful for their help and support.
Margaret A.
My experience of CTT is quite different to other reviewers. Like may other customers who bought tickets to the 2020 US Open, I chose to have the costs of the ticket I had purchased refunded. This arrangement was settled in June last year, and I'm still waiting for my refund. Edited after response from CTT: This is incorrect. I repeatedly emailed CTT indicating that I was ONLY interested in a refund as international travel was no longer possible for the foreseeable future. They stopped answering my emails earlier this year, and I needed to get my money back through my bank’s MasterCard disputes process. Further edited after further response from CTT: No, it’s not complicated, Mike. I was given the option of a refund by CTT in June last year. I took this option. No refund was forthcoming. I’m not interested in doing further business with your company. IT’S NOT COMPLICATED.
Response from Championship Tennis ToursJul 20, 2021
Hi Margaret, Like all of our clients for the US Open 2020 that was canceled due to covid you were given the option to take ctt dollars (which are available to you now and can be used towards the purchase of any service we offer) or roll over your order to this year's tournament. It’s not complicated. Best. Mike Originally we rolled over your tickets for 2020 which was canceled to 2021. As we never heard back from you you were given an in store credit of CTT dollars on May 6th that were issued to your account and are available to be used towards use any future purchase including this year’s US Open. Let me know if you have any further questions. [email protected].
Giselle
Last year was a very challenging year for all of us, we made projects that we were unable to accomplish, we organized holidays that we were unable to do and we bought tickets for tennis matches that we were unable to attend. So we learned a lot, we had great lessons from where to trust at the time of purchase, and without a doubt we made the best choice Championship Tennis Tours did everything they could to ensure the loyalty of their customers, I confess that with the delay on the part of the organization Roma Open tournament took me to frustration, but Chris and team knew how to solve everything in the best possible way! Honestly Championship Tennis Tours guaranteed a customer, because it is in times of difficulties that we have to know who to count on! My thanks, and may 2021 be wonderful for all of us! Best Regards Giselle
Stephen T.
Great service. They refunded my purchase from the canceled US Open. Everyone on the team was polite and quick to respond.
Dave
In November 2019, I booked two tickets to the US Open in NY for Labor Day weekend. COVID hit in March, 2020. Tennis Tours and I stayed in constant contact about getting a refund because the US Open decided not to allow spectators. I received a full refund quicker than even they anticipated thanks to Chris' string effort in a difficult time.
