Tempo by Home ChefReviews of tempomeals.com

First, I signed up for a week with Groupon for $31. If I hadn't canceled immediately, I would have been charged $91 a week, starting BEFORE my first delivery arrived. Secondly, if you care about our environment or your body, this is probably not a good fit. I ordered four meals that came in a huge box with padded paper all around the box, plus two huge cooling bags, which I don't think can be disposed of sustainably. They are filled with gel. Plus, the meals are in plastic containers with no PBA warning. (I put mine on a plate to heat up) Lastly, one meal had an expiration date the same day it was delivered, and another expired the next day. I guess I know which meal I am required eat each day. The taste was good, but definitely not worth $91 a week, plus your house will be filled with tons of garbage with their wasteful packaging. Also, the meals should AT LEAST have 48 hours of shelf life when delivered.

Got our meals and three out of the nine are best by on the day of delivery

horrible service ordered food following a major surgery. Tracking service is unavailable. delivery chat is not helpful tempo chat disconnected me from live agent twice. Finally got tracking info and my delivery should come before 10pm!!!

Awful service when you need flexibility to pause or skip. They interchange those verb in their very seldom communication and website. If you email them for support, they do not respond which can cost you lots of $. A follow up email with a detailed explanation stating you would like to give their service another chance does not seem to sway them.

Wish I read reviews prior to my order. I just went through the same thing as most of the rest of the negative reviews. I placed an order for May 6th delivery. Received and email stating meals were enroute for delivery on May 7th. May 7th I receive an email stating meals will now arrive on May 8th, May 8th I receive another email stating food will be delivered on May 11th. Not sure if anyone knows how food stays fresh during shipment but it doesnt last that long. I immediatley reached out to the only form of customer support via their ChatBot. I specifically requested a FULL REFUND to my CC acct and was advised to throw away the box as the food would not be any good upon delivery. Fast forward a week, I check my bank to verify my refund and nothing. This time I message the company again and get an email thread started. I am now being told that the money was credited to my Tempo acct not my card and wouldnt you know, without any email update telling me another order is being processed the guy emailing me tells me that my acct credit was used and another shipment is due to arrive on May 20th. Kicker to this is I was on military orders out of state and the address on file was my hotel. So they are now sending me a box to a hotel I am no longer at. I requested my refund again and this time I was told it was too late because the credit had already been used for this box without my knowledge. After about 6 emails back and forth I get a toll free number for customer support to call. Now I finally get ahold of a customer service rep and she proceeds to advise me that I was credited and the credit was used and it is too late to give me a refund. Absolutley poor customer service where a company drops the ball and blames shipping and the customer for their screw up. They said first its not their fault its shipping then they said its my fault because the initial advisor response advised me it was a credit to my acct, then its my fault again for not logging into my acct and stopping the shipment that I never received any sort of email for. ALL I WANT IS MY MONEY BACK FOR GOODS I NEVER RECEIVED, NOT a CREDIT! This company is a SCAM!!!! Do not use this company unless you never want to receive what you paid for, have to play email/chat tag with customer service and then be blamed for their mistakes and not get anything for the money you spent. Sad part is I never even got to try the food to review, only the piss poor customer service and business practice of this company. 1 Star review is being generous at this point. If anyone from the company reads this, just do the right thing and refund your customers for your mistakes and quit passing the blame. Its really simple math: Customer Orders + Customer Receives Nothing = REFUND YOUR CUSTOMER I will advise all my friends and family to avoid your company at all costs. I hope your company tanks. MAKE IT RIGHT and DO BETTER!

Tempo is known for not honoring canceled requests. Their food sucks. Bad quality . I would not recommend them to anyone

Tempo meals are very tasty and what we received was very fresh and not overcooked like Factor meals that have gray goopy vegetables. HOWEVER, their packaging is horrible. Some of the film sealed on the meals was open and not sealed. BUT worst of all was the temperature of the meals in the box. The only put one ice pack in the bottom of the box and then insulation that does not work because it doesn't seal in the cold. Top four meal were room temperature by the time I opened the box on 2 separate deliveries.

If I could give no stars, I would. To make a long story short, their customer service leaves a lot to be desired. I had a credit on my account for an expired meal they sent. I developed dietary issues and could no longer use this service. I asked for my credit to be refunded was told I disputed the charge, which I didn't, so they couldn't refund the credit. They also couldn't show proof where I disputed the charge. I asked for a meal to be sent to honor the credit , they wouldn't do that. They offered no alternative other than to tell me I have until July 17th to use the credit by ordering 4 meals that I can't eat for a credit for one meal. They obviously need the $13.89 more than I do. So in the long run they never made good on an expired meal I had to throw out! Stay away from this meal delivery service!