Tiffany
Worst Phone Service Ever – Lacking Basic Features
I am extremely disappointed with Telzio. This is the worst phone service I've ever used, lacking even the most basic features that any business phone service should have. There is no contact management system, no group messaging, and no way to communicate with your team internally as a group. Conference calling isn't available either, and the mobile app is far inferior to the web app, missing several key features. We had to pay to port our number into their system, only to discover these missing essentials. On top of that, we were forced to pay again to port our number out, which took almost a week. The experience was terrible from start to finish. One of the biggest issues is their inability to save contact names to numbers, which means you have no idea who is calling or texting your business. When we raised this concern, they suggested paying for a separate CRM to manage contacts – something that should be built into the service. Overall, Telzio failed to meet our expectations in every way. I would never recommend them to anyone looking for reliable business phone service.
Response from TelzioSep 25, 2024
Hi Tiffany, Thank you for sharing your experience with Telzio. We're truly sorry to hear that our service didn't meet your expectations, and we understand your frustration. We take all feedback seriously and use it to continually improve. We want to clarify some of the points raised in your review: - Call Conferencing: Telzio does offer conference calling, and we're sorry if there was any confusion or if this feature wasn't made clear during your time with us. - SMS Collaboration: While we do offer SMS collaboration and internal messaging, it appears there was a misunderstanding about group chats. At this time, Telzio does not support group threads where multiple users can collaborate in a single conversation, but we do offer other internal messaging tools to help your team communicate effectively. We're constantly working on new features, and feedback like yours helps guide that development. -While Telzio's platform doesn't currently include a built-in CRM system, it's designed to integrate easily with external CRMs, allowing you to manage your contacts in a way that fits your business needs. This is a feature many of our customers find beneficial. -Number Porting Fees: As mentioned in our previous communication, these fees are standard in the industry, and they were clearly outlined in the terms agreed upon when the number was ported to us. We strive to be transparent about our pricing to avoid surprises, and we're always happy to assist with the porting process. We regret that Telzio didn't align with your specific needs at this time. However, we do pride ourselves on delivering a reliable and feature-rich service for many businesses, and we continuously work to expand and improve our platform. We appreciate your feedback and will certainly take it into consideration as we look for ways to enhance the Telzio experience. If theres anything else we can do to address your concerns or clarify any further questions, please feel free to reach out to us directly. Sincerely, Telzio