TelyRxReviews of telyrx.com

Response from TelyRxJun 26, 2026

Hi Robert, Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating an unexpected charge can be. Based on your order, it appears the Auto Refill option was selected during checkout, which enrolled you in automatic refills. We do see that you have since updated your account to Manual Refill, and we appreciate you taking the time to make that change. We also appreciate you bringing your experience to our attention. We've shared your feedback with our digital and web design team as we continue working to make our ordering process and refill options as clear as possible. As a courtesy, we've rerouted your order back to the pharmacy and processed a full refund of $58.98. Please allow 3–7 business days for the refund to appear on your statement, as processing times may be affected by the weekend. We value your business and appreciate the opportunity to make this right. The Tely Team.

Response from TelyRxJun 25, 2026

Hi, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your prescription refill. We understand your concerns regarding the refill notification, the resulting charge, and your attempts to contact us before the order arrived. We also recognize how disappointing it can be when you feel your concerns have not been fully addressed. Our goal is always to provide clear communication regarding prescription status and refill programs. We regret that your experience did not meet those expectations. We take feedback like yours seriously and are reviewing our auto-refill notification process to make sure patients have a clear opportunity to opt out before any charges are made. We appreciate your understanding and loyalty. Yours in Wellness, The Tely Team.

Response from TelyRxJun 25, 2026

Hi Anthony, We understand how frustrating it is when you get a refill that was not requested. We truly apologize for it. We have informed our digital team as they work diligently to fix the technical issue. We appreciate your patience and understanding and look forward to serving you in the near future. Yours In wellness, The Tely Team.

Response from TelyRxJun 25, 2026

Hi Albert, Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. Our Automatic reorder program is disclosed during the ordering process, but we recognize that it may not have been clear enough in your case. We never intend for any customer to feel surprised by a recurring shipment or charged for products they did not expect to receive. We also regret that the product did not meet your expectations. Customer satisfaction is important to us, and we take concerns like yours seriously, especially when it comes to ensuring that our ordering process is transparent and easy to understand. At this time we have refunded you the cost of the order as we appreciate you bringing this matter to our attention. Please give it 3-7 business days to reflect in your statement. We value your feedback as we continue improving both our communication and customer experience. Yours in wellness, The Tely Team.

Response from TelyRxJun 25, 2026

Thank you for your loyalty and for bringing the delay in processing your order to our attention through your review. We sincerely apologize for the inconvenience. As a gesture of goodwill, we have refunded you ground shipping charges. Your order is still expected to arrive within the promised five business days, but we understand and appreciate your concerns regarding the processing delay. Thank you for your patience and continued support. Yours in Wellness, The Tely Team.

Response from TelyRxJun 22, 2026

Hi John, We are incredibly sorry for the confusion and frustration regarding your refill order and the subsequent price increase. It is completely understandable why this caused a loss of trust, and we want to extend my deepest apologies for this experience. What you experienced was a system sync issue between our online patient portal and your doctor-approved 1-year prescription. When a prescription is written for a full year, our system is supposed to seamlessly display your monthly fulfillment schedule online. This is a technical error on our part, and we want to honor what you originally ordered. Please reach out to customer service at 1800-878-1660 and they will assist you or email us at [email protected] with your order information . We look forward to making things better for you. Yours in Wellness, The Tely Team.

Response from TelyRxJun 22, 2026

Hi Scarleth, We are so Sorry you haven't received your order as yet. We would love to assist you ensuring timely delivery. Can you please contact customer service at 1800-878-1660 or email us at [email protected] to further assist you. Yours in Wellness, The Tely Team

Response from TelyRxJun 22, 2026

Hi Courtney, We are incredibly sorry for the frustration and poor experience you had with your recent order. You are a valued, loyal customer, and hearing that you were told to file your own carrier claim is completely unacceptable to us. That is absolutely not the standard of service we aim to provide at TelyRx. Please rest assured that you do not need to deal with FedEx. We have taken full responsibility for this error and have fully refunded your $34.99 overnight shipping charge. You should see that credit hit your account within 3-5 business days. We value your trust deeply and hope you will give us another chance to provide the flawless experience you usually receive from us. If you have any further questions or if your medication delivery requires urgent attention, please reply directly to this email or call us at (800) 878-1660. Yours in Wellness, The Tely Team