TelyRxReviews of telyrx.com

Response from TelyRxJul 15, 2026

Hi Sarina, We apologize for any confusion with the ordering of the medication on our website. The visit fee is the cost the doctor charges to review the information you submit under oath as part of your asynchronous telehealth visit, which, along with the demographics information you provide, will be reviewed by the doctor to determine if a prescription is appropriate for you. If it is, the doctor will issue a prescription. If, and only if, a prescription is issued, then the transaction is completed, and the patient is charged. Based on the medication requested, the doctor may also prescribe refills in his or her discretion. There is no visit fee when requesting a refill that has already been prescribed. Yours in Wellness, The Tely Team.

Response from TelyRxJul 15, 2026

Hi Keldelaina, We are www. telyrx.com and do not compound or dispense compounded medication. That been said, could you provide us your order number to better assist you. We look forward to a resolution to your review. Thank you, The Tely Team.

Response from TelyRxJul 14, 2026

Hi Aubrae, We do understand that a delay in shipment can be very frustrating. We just wanted to bring to your attention that your order was placed on July 3rd at 6pm and unfortunately being that it was the 4th of July holiday weekend no shipments took place until Monday the 6th. Once your order was picked up by the carrier they did deliver it to you within 2 days, on the 8th of July. I hope that explains the perceived delay. We appreciate your understanding. Yours in Wellness, The Tely Team.

Response from TelyRxJul 13, 2026

Hi Daniel, We apologize for the delay in processing your order. You are correct, you did everything right by providing all the necessary documents. We have requested a provider licensed in your state to review your order and as soon as we get it approved we will ship it out. Due to the delay we have refunded you for the shipping. Once again we are truly sorry. We thank you for your patience and understanding. Yours in wellness, The Tely team.

Response from TelyRxJul 13, 2026

Hi Eva, We apologize for the confusion when placing an order, with auto refills. This is an option patients can use when they request a prescription order. We do notice that you were able to contact Customer service and change your refills to a manual status, giving you the opportunity to request a refill if you needed one. Due to pharmacy law, we can't take back medication once they have left the pharmacy. Thank you for your understanding. Yours in Wellness, The Tely Team.

Response from TelyRxJul 13, 2026

Hi Lance, We are truly sorry for the oversight and misunderstanding regarding your refill order. We notice that you were able to connect with our customer service team and have the missing inhaler shipped out. The package is on its way and you should receive it on Monday the 13th of July. Once again we apologize for the misunderstanding and we are glad we could make it right for you. We look forward to assisting you on your wellness journey. The Tely Team.

Response from TelyRxJul 13, 2026

Hi William, We are sorry about the confusion with the auto refills. When requesting a new order if you check the box 'Auto Refill, Save $22 on future refills' it signs you up for the auto refills. That being said, we see that you reached out to us and your future orders were paused. Once again we apologize for the confusion, we do realize it can be frustrating to receive an order that you did not request. We look forward to assisting you in the near future and if you have any questions, please feel free to reach out at 1800-878-1660. Yours in Wellness. The Tely Team.

Response from TelyRxJul 8, 2026

Hi Tina, We are so sorry to hear about your experience with your last order. Upon reviewing your order, you did place a new order for the once weekly patches along with other medication as mentioned by the customer agent. Also, you do have a refill on your twice weekly prescription which you most likely meant to order. I do want to reassure you that as much as the patches vary in size they deliver the accurate dose of 0.05mg of estradiol per day. The larger patches can be applied to the lower abdomen/lower back, Please reach out to us at 1-800-878-1660 and we can better assist you by connecting you to one of our pharmacists. Please do note that the integrity of the medication is not compromised in transit, though we will inform the shipping department about the packaging. Thank you for your feedback. Yours in Wellness, Pharmacist, The Tely Team