This company is nothing short of a glorified rip-off taking advantage of people at the slightest indication of trust,..you sent a letter asking me this exact question, and I told you I wouldn't be needing any refill, the letter went unread , filthy people you are
Response from TelyRxAug 3, 2026
Hi Lance,
We are sorry the medication you ordered was not up to your satisfaction. We did notice your prescription was on auto refill until you switched it to a manual status. If you do change your mind, please give us a call at 1-800-878-1660 and we will be happy to assist you. Yours in Wellness, The Tely Team.
AN
Anne
I have never received my medication
I have never received my medication. Can I track it to see where it is?
Response from TelyRxAug 3, 2026
Hi Anne, We are sorry you have not received your package. We understand how frustrating this can be when you do not get your medication on time. If you have not already contacted our Customer Service, please reach out to [email protected] with your order information. Please, rest assured your medication will be sent to you.
Yours in Wellness, The Tely Team
AC
Albert Courcelle J.
Vardenafil HCL 20mg no good
I tried to have sex with my wife 4 times after waiting an hour of taking the Vardendafil HCL 20mg tablet and never got an erection. It was very embarrassing. I want a full refund. I still have 6 pills left.
Response from TelyRxJul 28, 2026
Hi Albert, We are sorry that the medication did not meet your expectations. . All of our medications are sourced from FDA licensed facilities within the US and dispensed directly from our pharmacies in Clearwater, FL and Dallas, TX. The medications we receive are from the same manufacturers and wholesalers that the most common US retail pharmacies such as Walgreens and CVS receive their medications from as well.
At this time, we would recommend speaking to your PCP for further guidance.
Yours in Wellness, The Tely Team.
MH
Mark H.
I did not receive any product.
I did not receive any product.
Response from TelyRxAug 3, 2026
Hi Mark,
We are so sorry your package did not get delivered to you despite USPS informing us that it was handed to a person. We do understand how frustrating it can be when your medication does not get to you on time. I am happy to see that the order was reshipped to you by our Customer Service dept. via FedEx and was received by you on the 27th. Once again our apologies on behalf of the carrier. Please feel free to contact us if you have any other questions or concerns. We appreciate your loyalty.
Yours in Wellness, The Tely Team.
TH
Tracy H.
I did not place this order
I did not place this order
Response from TelyRxAug 3, 2026
Hi Tracy,
Thank you for your comment. After further investigation it was noted that your prescription was on automatic refill, looks like you were able to change the status on it to 'manual'. Moving forward, If you do need a refill on it you should be able to activate it on your end on the website. Any issues with that, please feel free to reach out to us at 1-800-878-1660. We look forward to hearing from you. Yours in Wellness, The Tely Team.
HH
Harold H.
Product says to wait 30 minutes before…
Product says to wait 30 minutes before activity.
I have waited 30 HOURS and nothing has happened.
Product is a DUD. DUD DUD
Response from TelyRxJul 19, 2026
Hi Harold, Thank you for your feedback. We are sorry to hear that the medication did not provide the desired results. We do carry other medication in the class of drugs but in this instance we would suggest consulting your primary care physician for your best option. We look forward to serving you in the near future. Yours in Wellness, The Tely Team.
KA
Karrie A.
Sent me refills I did not order at…
Sent me refills I did not order at double the price.
Response from TelyRxJul 19, 2026
Hi Karrie,
Thank you for tour feedback. We are very sorry for the error in processing your refill. Our Digital team is in the middle of fixing the technical issues we are facing with automatic refills. We truly understand your frustration and appreciate your patience.
We did note that you were able to contact Customer service and have your order cancelled. Your order was not processed and the funds not captured. The hold on your credit card should drop off and the prescription will be kept on file for you for 1 year since the date written. If you have any other questions, please feel free to contact us. Yours in Wellness, The Tely Team.
DM
Dora M.
No refund on visit fee even if med isn't delivered
I needed a pet medication urgently, and TelyRx's site showed that they would be able to deliver it before I could get an appointment with a local vet. But in fact, the medication I needed was actually out of stock at the time I ordered.
Unlike any other online shopping site I've used, TelyRx doesn't show whether items are in stock when you order. I placed my order, prescriber approved, and I was charged (both a fee for the "prescriber's time" as well as the medication cost). Waited 3 days; order status never changed from "ready to ship." Called customer service and was told "it's actually out of stock." Still no notification on the site or my account, and I'd have had no idea if I hadn't called.
By this time I had done an emergency vet appointment and got the med in person. The customer service rep assured me that unless I reordered, I would not be charged and the med would not ship when it came back in stock.
Two days later, still no refund, and then I get an email that the med shipped *again*. I called back and was told they would cancel, I would not be charged, and they would check on the first refund.
The refund was finally processed for the medication, but they WILL NOT refund the prescriber "visit" fee. This is not explained on the site. Nor do they inform you that the med may or may not be available when you order. I would never have done this "visit" if the site displayed accurate stock information. They say the fee is for the Rx, but they don't actually provide an Rx you can fill elsewhere; you have to contact support if you want it.
Customer support does not deny the medication was unavailable at the time of my order; they acknowledge "the inconvenience caused by the medication being unavailable after your consultation," and they'll review "the clarity of our policies and how medication availability and visit fees are communicated."
Tl;dr: Don't use the service unless you can wait indefinitely for your Rx to be filled.
Response from TelyRxJul 16, 2026
Hi Dora,
We apologize for the stock outage you experienced when ordering your pet medication. You are absolutely correct, that we should notate 'out of stock' medication. In this instance, we ran out of the medication in real time and needed to place another order. We should have communicated it to you, which is duly noted and will be forwarded to the necessary teams.
You were refunded the medication and shipping fee. The prescription is available to transfer to any pharmacy of your choice. Please have your pharmacy contact us at 1-800-878-1660. We understand your frustration and hope that you give us another opportunity to serve you. Yours in Wellness, The Tely Team.
