Whenever I order a new prescription, I’m denied any refills, forcing me to order the prescription as”new”. TelyRx ignores the fact that they are the prescriber of the medication, so they’re blaming themselves for the lack of refills. Unbelievable!
Response from TelyRxAug 17, 2026
Hi Tom,
We are sorry that you did not receive any refills on the prescription you requested. unfortunately, The number of refills issued, with each prescription, is under the discretion of the medical provider who issued the prescription. Our suggestion would be to add a note to the provider requesting more refills. and stating your reasons.
We apologize for the inconvenience and appreciate your understanding.
Yours in Wellness,
The Tely Team.
WA
WanderGirl
Customer service only responds once a day, moments before the end of the business day
Where do I even start? I have been waiting on eyedrops since Aug 7, when the prescription was approved and awaiting shipping. It was a refill. I purchased refills on this prescription on the prior order. My account reflects this. Waiting, waiting, waiting. The eyedrops never ship. I contact CS, and they state it is canceled and I am out of refills. That I need to reorder and pay the $22 fee again. Except the Aug 7 order is my refill. The order has not been canceled (it is still approved and processing), and there has been absolutely no emails to support anything that customer service stated. No cancellation emails. No emails AT ALL. No cancelation. No refund. Nothing on my account to support anything CS told me. My account even shows that the Aug 7 order IS my refill. What's even better is that customer service has the habit of only responding once per day, just moments before they close for the day. Which of course, drags the issue out for a very long time.
There's telehealth pharmacies popping up everywhere, just like TelyRX. I think we have a lot more options now than a business that treats it's patients like this, and routinely has issues that cause delays and mix-ups.
ETA: They just contacted me and they are mixing up my account with another patient's account!!!
Response from TelyRxAug 14, 2026
Hi, We are so sorry that you had to go through the waiting for your order. Can you please provide me the order # to investigate. Please email us at 1-800-878-1660. We look forward to hearing from you. Yours in Wellness, The Tely Team.
CL
Cindy L.
Sent a refill that I did not authorize
Sent a refill that I did not authorize. Said it would cost $26 dollars to return a prescription I did not consent or confirm to receive. Will not use this service again.
Response from TelyRxAug 12, 2026
Hi Cindy, We are sorry to hear that the refill you received was not authorized by you. The order was selected as an auto refill and that is why it was filled, we apologize for the confusion. We have paused the order, moving forward please note that you can change the status from your patient portal if you do require a refill or please feel to reach out to us at [email protected]. Yours in Wellness, The Tely Team.
TR
Triatan
I have an auto order of two medicine to…
I have an auto order of two medicine to avoid the shipping fee. Tele rx is shipping both orders separately and charging me four times the shipping fee what a scam.
Response from TelyRxAug 12, 2026
Hi Triatan, We are sorry that your orders got separated. After further investigation we notice that you had ordered one of the medications and paused the refill order on the other back on May 19th, 2026. If this was not what you intended to do, please reach out to us and we can refill it and take care of the shipping for you. Please contact us at 1800-878-1660 or email at [email protected]. We will be more than happy to assist you. We appreciate your feedback and look forward to serving you on your wellness journey. Yours in wellness, The Tely Team.
MC
Mackenzie C.
Dont bother
I paid for the site to provide me with a prescription and the medicine itself - they cancelled the order and wont get back to me
Response from TelyRxAug 7, 2026
Hi Mackenzie,
We apologize for the inconvenience caused when trying to place an order on the website. After further investigation we noted that the medication you ordered is Out of stock and is noted on the website. Hence the cancellation of your order. We apologize for not keeping you informed by email or phone. That particular medication has been running low at most wholesaler warehouses. As soon as we get back in stock the 'out of stock' tag will be taken off. If you would like to be notified of its availability please enter your email at the bottom of the medication page.
We thank you for your understanding and look forward to serving you in the near future.
Yours in Wellness, The Tely Team.
IT
Ima T.
At first it was great..
At first it was great... but now, Has switched to sub par delivery service "TUSK" and brags they are giving you free shipping for orders over 100., TUSK delivery offers no real time delivery windows just estimates.... if you want real delivery updates and faster times on your "daily Life Saving Medication, " you have to pay for that type of upgrade. The telyrx office distribution facility is less than an hour from my home. All past deliveries before their switch to TUSK I rcvd in less than 48 hours from initial order. Now ypu order your meds on a Monday morning and rcv them maybe 4 days later , who knows.... because TUSK does not do updates in real time. There are other presciption services similar to the telyrx model and Im going to take my business elsewhere.
Response from TelyRxAug 6, 2026
Hi Irma,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent experience didn’t meet the level of service you’ve come to expect from TelyRx.
We understand how important timely medication delivery and accurate tracking are, especially when it comes to medications you rely on. We recognize that the transition to a new delivery network has not been seamless for every customer, and we sincerely apologize for the frustration you’ve experienced.
Our goal in expanding our shipping options was to provide more affordable access, including free shipping on qualifying orders, while continuing to maintain safe and reliable delivery. That said, we understand that shipping speed and real-time visibility are equally important, and we’re actively working with our delivery partners to improve tracking accuracy, communication, and overall transit times.
We genuinely value your business and would appreciate the opportunity to learn more about your specific order. If you could send us your order number or contact our Customer Service team, we’d be happy to review your shipment and see how we can help. You can reach us at 1-800-878-1660 or email at [email protected].
Your feedback is important and has been shared with our operations team as we continue improving our delivery experience. We hope you’ll give us another opportunity to earn back your confidence.
Thank you again for bringing this to our attention.
Yours in Wellness,
The Tely Team
GI
Gina
Everything was great until TelyRx…
Everything was great until TelyRx stopped carrying one of the medications I'd been prescribed and received from them for over a year. Once I found out it was no longer available through them I had less than 2 weeks of meds left. This is a medication that is dangerous to stop suddenly. Their guidance to me was to contact a local provider and hope for a prescription and refill in time. This is dangerous care.
Response from TelyRxAug 6, 2026
HI Gina,
We understand that having to find another provider for your medication can be difficult, and we sincerely apologize for the inconvenience. We had to make the difficult decision to discontinue offering certain classes of medications through our platform.
We recommend reaching out to your primary care provider (PCP) for further guidance. They can assess your individual needs, discuss your options, and help create a treatment plan that's appropriate for you.
We truly appreciate your understanding and hope we'll have the opportunity to continue supporting your healthcare needs with the medications and services available through our expanded formulary.
Yours in Wellness, The Tely Team.
CU
customer
Do not fall for this scammers!
Telyrx it's a bad website to order your medication, they charge me $279.96 and they couldn't provide my meds and on top of all the lies they only reimburse me $60 dollars back. This place sucks!
Response from TelyRxAug 6, 2026
Hi, Thank you for reaching out to us regarding your order. One of your medications was out of refills and that is the immediate refund you see. The other medication required more information from you and you were sent an email. You have a message on your patient portal as well. Please reach out to us at 1-800-878-1660 and we can better assist you. All orders if not responded to will be cancelled and refunded within 7 business days. Yours in Wellness,
The Tely Team.
