TelyRxReviews of telyrx.com

Response from TelyRxFeb 9, 2026

Hi Colene, We do understand how frustrating it can be when you need to pay a provider fee every month to get your prescription. Unfortunately, The number of refills approved is up to the discretion of the independent provider who reviews your request. Part of the H&P Certification that you agree to for any prescription request involves agreeing that you understand this is a supplemental mode of care for your convenience and the Telehealth Providers are not to be used, or relied on, as a replacement for in-person follow-up visits or interactions with your primary provider. Please let us know if you have any other questions. We thank you for your feedback. Yours in Wellness, TelyRx.

Response from TelyRxJan 21, 2026

Hi, We appreciate you acknowledging how quick and easy it was for you to receive your prescription with no hassle. We do pride ourselves in serving our patients to the best of our ability. We apologize for your local pharmacy having difficulty connecting with us. We did acquire a new phone system and they possibly got caught in the middle of it. We hope the pharmacy was able to connect with us, if not please contact us @ 1800-878-1660 and we will make sure it is taken care of. Thank you, The Tely Team.

Response from TelyRxSep 9, 2025

Hi Matthew, Thank you for your feedback. We're very sorry to hear about your concerns regarding mixed pills and for any worry or inconvenience this may have caused. As part of our follow-up, we did leave you a voicemail and also sent an email in an effort to connect and resolve this issue as quickly as possible. We’d really appreciate the opportunity to speak with you directly so we can fully address your concerns. Please don’t hesitate to give us a call at your earliest convenience as we’re here to help and want to make things right. Sincerely, TelyRx

Response from TelyRxJul 14, 2025

Hi Kang, We appreciate you sharing your feedback with us and are truly sorry to hear that the medication is not working as expected. We can sympathize with you when an expectation is not met regarding medication efficacy. While we can't guarantee the effectiveness of every medication for each individual we serve, we want to assure you that all of our medications come from FDA-registered facilities within the US and are dispensed directly from our pharmacies in Clearwater, FL and Dallas, TX. We tried to contact you earlier today to help find a resolution for you but were unable to reach you. Please feel free to call our Customer Experience Team at 800-878-1660 and we would be glad to discuss an alternative solution with you. We look forward to hearing from you.

Response from TelyRxJul 11, 2025

Hi Dan, Thank you for taking the time to share your experience, we understand your concern and are sorry to hear the product didn’t meet your expectations. Please rest assured that all of our medications come from FDA licensed facilities within the US and are dispensed directly from our pharmacies in Clearwater, FL and Dallas, TX. We carry many of the same generic manufacturers dispensed by CVS, Walgreens, and other large pharmacies. That said, we definitely want to look into this further and ensure you're receiving the highest quality care. Please feel free to reach out to our Customer Experience Team at 800-878-1660 so we can review your order and discuss next steps. We’re here to help and hope to resolve this quickly for you.

Response from TelyRxJul 15, 2025

Hi there, We appreciate you taking the time to provide your feedback and sincerely apologize for our delay in resolving this. We're incredibly sorry to hear that your medication arrived to you in such condition, that's never the experience we want to deliver and would be more than happy to speak with you directly to find a solution that works for you. Please feel free to contact our Customer Experience Team at 800-878-1660, we look forward to hearing from you soon.

Response from TelyRxJul 15, 2025

Hi Laura, We appreciate you sharing your thoughts with us and are glad we were able to help find a solution for you back in January. Although carrier delays are unfortunately out of our control, we always aim to help fix the issue any way we can. It has been our honor to assist you on your wellness journey, and we look forward to providing you a 5-star experience in the future.

Response from TelyRxJul 15, 2025

Hi Angie, We appreciate you sharing your concerns and we were glad to help ease your hesitation when we spoke with you. We know our response here is quite delayed but if there's anything our team can do to provide you with an improved experience in the future- we'd love to hear it. It was our pleasure to assist with your wellness needs and we would be honored to have the opportunity to serve you again.