TelyRxReviews of telyrx.com

Response from TelyRxJul 15, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with our auto-refill system. We understand how confusing it can be when an order is generated unexpectedly. After reviewing your account, we have processed a full refund for the order and have turned off all of your auto-refill enrollments to ensure this does not happen again. Our IT team is actively working to improve the auto-refill process to provide a better experience for our customers, and we appreciate you bringing this issue to our attention. If you have any additional questions or need further assistance, please don't hesitate to contact us at **1-800-878-1660**. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

Response from TelyRxJul 15, 2026

Hello, Thank you for taking the time to share your feedback. We appreciate your comments and understand your concerns. At TelyRx, we pride ourselves on providing fast, accurate service and timely shipping. While we work hard to ensure orders are delivered as expected, there are times when shipping delays occur due to circumstances outside of our control, such as severe weather, carrier truck issues, or flight delays. If your order does not arrive within the shipping timeframe you selected, please contact us within 7 days of delivery. If the delivery falls outside the applicable shipping timeframe, we are happy to review the order and, when appropriate, refund the difference in shipping costs. If you have any additional questions or concerns, please don't hesitate to reach out. We're always happy to assist and appreciate the opportunity to serve you.

Response from TelyRxJul 15, 2026

Hello, Thank you for taking the time to share your feedback. We truly appreciate your review and understand your concerns regarding medication pricing. At TelyRx, we strive to offer competitive pricing while sourcing high-quality medications for our patients. Unfortunately, due to manufacturer backorders, increased ingredient costs, and supply chain challenges, the prices of some medications have increased. We apologize for any inconvenience this may cause. To help offset costs, we frequently offer promotional coupon codes. We encourage you to check your email for current offers, or you can contact our Customer Care team at 1-800-878-1660 to see if there are any available discounts for your next order. We appreciate your understanding and look forward to serving you again.

Response from TelyRxJul 15, 2026

Hello, Thank you for taking the time to share your feedback. We appreciate your concerns regarding the approval process and the time it took to complete your order. After reviewing your account, it appears that we were awaiting an identification document needed to continue with the order review. We sent follow-up emails requesting this information, but we did not receive a response. When the required identification is not received within the 7-day waiting period, unfortunatelly the order is automatically canceled and refunded. We understand that delays during the ordering process can be frustrating, and we are always happy to help clarify any questions or assist with completing the required steps. Please feel free to contact us at 1-800-878-1660, and our team would be happy to further explain the process and assist you. Thank you for giving us the opportunity to address your concerns.

Response from TelyRxJul 15, 2026

Hello, Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention. After reviewing your order, it appears that you may no longer have any refills remaining on your current prescription, which may be why you are receiving an error when attempting to place a refill order. In order to continue receiving this medication, a new order will need to be submitted for provider review. Please note that the number of refills provided is determined by the prescribing physician, just as it would be with a traditional doctor’s office visit. If you have any additional questions or need assistance placing your next order, please feel free to contact us at 1-800-878-1660. Our team would be happy to help. Thank you for choosing TelyRx for your wellness needs.