TelyRxReviews of telyrx.com

Response from TelyRxNov 17, 2025

Hi Carlos, We are very sorry that you experienced a delay in your shipment. We can absolutely sympathize with you when shipping expectations are not met. While efficiency is a top priority for us, there are factors beyond our control, including carrier-related issues, that can sometimes cause delays. We take great pride in the work we do to ensure that you receive your medication in a timely manner. It goes against our principles when our patients are not able to receive the care they need, when they need it. We did try to reach out to you but was not able to leave a message. We will follow up with an email. In the mean time, please contact us at 1-800-878-1660. We most definitely want to help you. We thank you for trusting us and keeping us informed. The Tely Team.

Response from TelyRxNov 4, 2025

Hi, We are really sorry to hear you’re feeling frustrated about the pricing and completely understand how that would be disappointing. Pricing can vary due to factors like pharmacy sourcing, manufacturer costs, and shipping or handling fees. I’d be happy to review your order and see if there are any savings options or alternative supply lengths available. Your satisfaction matters to us, and we want to make sure you’re getting the best value possible. Could you please reach out to us at 1-800-878-1660 and share your order details so we can take a closer look?. Look forward to assisting you on your wellness journey. The Tely Team

Response from TelyRxSep 2, 2025

Hi there Kimberly. We attempted to call and email you to discuss your feedback. We are sorry that you are frustrated with your experience. If you would be kind enough to send us an email or call us, we will be happy to solve this for you. We wanted to explain a couple of details from your review. When you select the automatic refill option, you are requesting to receive any refills that you are authorized to be sent automatically. We understand that the initial email may cause some confusion in regards to the automatic refills, and we have since updated our email template to make the information more clear from our side. The number of refills issued is at the discretion of the provider based in their. clinical judgement. Unfortunately, as a pharmacy, TelyRx has no control over how many refills you are provided. We are happy to request additional refills for you. We have a refill button on the website that allows you to request a manual refill. We are working to refine the language associated with this button, as following those prompts leads to a request for a refill. We only process the refill if there are refills remaining, if there are not refills remaining then a new prescription is required. We understand this can cause some confusion and are working to update the language there for clarity. All in all, if you're willing to give us a call or email us back, we will be happy to come up with a unique situation for you. We strive to exceed expectations and take pride in providing the best experience. We hope to hear back from you, please call us at 800-878-1660 or email us [email protected] We are here to help! Thanks.

Response from TelyRxAug 22, 2025

Hello Tom, Thank you for bringing this to our attention. We're sorry to hear that your package was not delivered as expected. We use the most common shipping carriers such as UPS and FedEx, and we empathize with you as this situation is out of our direct control. What we can control is rectifying this unfortunate situation and finding a solution with you. This is a concern we're well equipped to handle, as we've successfully resolved similar concerns in the past. We'd be more than happy to help make things right, we just need a bit more information from you. Please contact us at your earliest convenience so we can get this sorted out for you at 800-878-1660 or send us an email to [email protected]. We look forward to hearing from you and resolving this quickly. Warmly, Sydni

Response from TelyRxJul 11, 2025

Hi Juli, We're sorry to hear that you did not receive the manufacturer you were expecting and sincerely appreciate you taking the time to speak with us earlier today. At times, we stock and dispense different manufacturers based on availability from our wholesalers. Although taking medication from a different manufacturer should not alter the efficacy as the active ingredients, strength, and therapeutic effects are the same, we certainly understand that there may be a specific brand or manufacturer that patients may prefer. We are always willing to do whatever we can to accommodate any preferred requests. We always recommend contacting our Customer Experience Team at 800-878-1660 if you have any questions or concerns about an order you received. Our goal is to always deliver a 5-star experience, and we're thrilled we were able to find a solution for you. We would be honored to serve you again in the future.

Response from TelyRxJul 11, 2025

Good afternoon, We appreciate you taking the time to share your feedback and are truly sorry to hear about your experience. We completely understand your frustration and can sympathize with you when a delivery timeframe is not met. Unfortunately, carrier delays can happen, but we are always more than willing to help make things right any way we can. As TelyRx is a pharmacy, we do not provide telehealth services- we ship directly to your door to make things as easy and convenient as possible. When unforeseen inconveniences do occur with shipping or delivery, we are happy to step in and fix the issue. We have copied a link to our Support Team's hours for reference. https://telyrx.com/support We appreciate your honest feedback and would love the opportunity to make this right for you. Please feel free to contact our Customer Experience Team at 800-878-1660, we look forward to hearing from you.

Response from TelyRxJul 11, 2025

Good afternoon, Thank you for taking the time to share your thoughts- we’re sorry to hear about the confusion and frustration regarding your refill request. Our Customer Experience Team is always happy to answer any questions or concerns you may have and sincerely apologize if our answer was not thorough enough. While prescriptions are valid for a year from the written date, the number of refills that are issued with a prescription, if any, are under the discretion of the doctor who issued the prescription. We pride ourselves on being a convenient and compliant way to get the medications you need. Although we understand patients may not want an additional doctor consultation, the law requires that we have a valid prescription. Many prescriptions we receive are issued with refills, but it depends on the doctor, the medication, and the individual patient. We sincerely appreciate your input- transparency is important to us, and your feedback helps us improve. Please feel free to contact our Support Team at 800-878-1660 with any other concerns you may have, we'd be happy to hear from you.

Response from TelyRxJul 11, 2025

Hi Les, We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how disappointing it must be to not see the expected results, especially after placing your trust in us. Please be assured that all of our medications come from FDA licensed facilities within the US and are dispensed directly from our pharmacies in Clearwater, FL and Dallas, TX. We carry many of the same generic manufacturers dispensed by CVS, Walgreens, and other large pharmacies. We also understand that patients may have their preferred manufacturer for a medication, and we do everything we can to accommodate such requests. Although taking medication from a different manufacturer should not alter the efficacy as the active ingredients, strength, and therapeutic effects are the same, there are instances when there are sensitivities to inactive ingredients. We recently reached out to you to try and help resolve this but were unable to reach you. Please feel free to contact our Customer Experience Team at 800-878-1660, we would love to find a solution that works for you. We are committed to resolving this appropriately and look forward to hearing from you soon.