Hi,
We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Thank you for brining it to our attention. Your refill order status has being updated to a Manual status which gives you the option to reorder your medication when needed.
We have made our digital team aware of it and they are working diligently to fix it. We appreciate your patience and understanding while we work through our growing pains. We look forward to serving you in the near future. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.
CU
customer
There was a prescription that was…
There was a prescription that was refilled without my approval. I’ve been waiting for a callback for a refund which I have not received nor have I received a callback phone call.
Response from TelyRxJun 5, 2026
HI,
We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Thank you for brining it to our attention.
Your order was not processed as we were able to cancel it prior to it being filed and shipped out. Your order has being paused and can be reactivated by you from the patient portal at your convenience. We do not see a charge being initiated, if you feel otherwise, please do not hesitate to reach out to us at [email protected]
We have made our digital team aware of the technical issue and they are working diligently to fix it. We appreciate your patience and understanding while we work through our growing pains. We look forward to serving you in the near future. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.
PA
Paddy
I am filing this complaint on behalf of…
I am filing this complaint on behalf of my elderly mother regarding repeated unauthorized charges from TelyRx.
My mother has never done business with TelyRx, has never opened an account with the company, has never purchased products or services from the company, and has never authorized TelyRx to charge any of her financial accounts.
Beginning around May 2025, unauthorized charges from TelyRx appeared on her debit card account and continued for 9 months, resulting in thousands of dollars in losses. When the charges were discovered, the bank advised that because the transactions were made using a debit card, only a limited portion of the most recent charges could be disputed and reimbursed.
To stop the unauthorized activity, my mother closed the affected bank account entirely and obtained a new account number. She also obtained a new credit card. Despite these actions, TelyRx subsequently charged the new credit card three additional times within a single month for more than $600.
My mother personally contacted TelyRx and informed the company that she had never authorized any transactions. She requested information regarding the account, purchases, authorizations, and billing records associated with the charges. TelyRx refused to provide meaningful information and claimed HIPAA laws prevented disclosure of transaction details. The company would not explain how it obtained her payment information and did not provide documentation showing that my mother authorized any purchases.
Because my mother is a senior citizen and because the unauthorized charges continued even after she closed her original bank account and obtained entirely new banking and credit card information, we request an immediate investigation into the source of these transactions, the authorization records supporting them, and the company's billing practices.
We believe these circumstances raise serious concerns regarding unauthorized financial activity and potential elder financial exploitation. We respectfully request assistance in stopping any future charges and recovering funds that were taken without authorization.
Response from TelyRxJun 7, 2026
Hi Paddy, We are sorry to hear that your mothers account was fraudulently charged. We would need more information from you to provide to the Finance team. We are not sure what they can do as a transaction was authorized on your end. Please feel free to reach out to us at 1-800-878-1660 or email as at [email protected]. In the mean time your best option would be to contact the bank and dispute the claim. Please know that we will assist in whatever capacity we can to hep resolve the matter. Yours in Wellness, The Tely team.
DC
Dani C.
Zero customer service, faulty product
I ordered a prescription (estradiol patches) from this company and was happy with the results and refilled the same order again. The new order was a completely different product (different brand, material, shape, size) and was faulty. The patch is a 7-day medication and the patch does not stick for longer than two days. After several tries, I reached a human who said they could not do anything at all to rectify the situation. No return/refund/replacement. Nothing to help and no manager available to speak with. I expected to get a refill of the same product, but was told that I should have specified which brand when I reordered. Terrible customer service. I will shop elsewhere.
Response from TelyRxMay 4, 2026
Hi Dani,
I hope you received our email with an explanation and the resolution. Once again we are truly sorry that the manufacturer we sent out did not work well with you, We will reach out to you to confirm the shipment of the replacement package. Thank you for giving us the opportunity to make things right. Yours in Wellness, The Tely Team
MR
Monique R.
Didn’t receive what i ordered
My RX is in short supply. I specifically ordered from here because it showed they had the biweekly estradiol patch in my dose. I tired the once weekly and got a rash. I paid for expedited shipping and was disappointed to see that I was shipped the once weekly patch instead of biweekly. I should have been notified prior to shipping to give me the chance to cancel.
Response from TelyRxMay 4, 2026
Hi Monique, We are so sorry to hear that you did not get the medication you requested. If you could please email us at [email protected], we could look into this and further assist you. Yours in Wellness, The Tely Team.
NA
natalia
I did not receive the medicine for a…
I did not receive the medicine for a month, two orders simply disappeared
Response from TelyRxApr 27, 2026
Hi Natalia, We are so sorry to hear that you did not receive your order. Can you please contact us at 1-800-878-1660 or email us at [email protected] with your order information so we can follow up with it? We look forward to hearing from you and resolving the issue in a timely manner.
Yours in Wellness, The Tely Team
CB
Chas B.
No matter what you do they add the doctor fee of 22
No matter what you do, they keep adding a 22 doctor fee to refills over and over. they say "it was not a refill, it was a new fill". , shipping is expensive. but the real "sneak" is the 22 doctor fee for meds that ALWAYS require a refill. pay the 22 anyway. pay the high shipping.
Response from TelyRxApr 27, 2026
Hi Chas Bee, We are sorry to hear about your experience when placing a refill on our website. We appreciate your feedback and want to assure you that we do not charge a fee for a refill unless you place an order using the 'My order'.
If you would like a refill for medications you have refills available for, they must be requested through the "Get Refill" button on the website, email, or phone at 800-878-1660. If you attempt to do a new order, the website does not automatically detect that you have refills available, and will apply the visit fee.
We understand how frustrating this can be, we will provide your feedback to our digital team to help improve your experience navigating through the website. If you have any other questions, please contact us. Yours in Wellness, The Tely Team.
JM
John M.
Their generic Sildenafil from Camber…
Their generic Sildenafil from Camber pharmaceutical company is worthless. It does not work. I have e mailed this company twice about changing this worthless medication and they are ignoring my request.
Do not buy Sildenafil from this company, you are wasting your money. I am going back to Hims. Their generics work.
Response from TelyRxApr 24, 2026
Hi John,
We are very sorry that the medication you received from TelyRx did not work well for you. Please know that, TelyRx has a risk-curated formulary of over 450+ everyday medication, Supplements and OTC (Over the Counter) medication for your ease of purchase. All of the medications in our pharmacy are purchased from licensed wholesale pharmacies in the United States and manufactured by FDA-approved manufacturers. In addition to certain brand name drugs, we carry many of the same generic manufacturers dispensed by CVS, Walgreens, and other large pharmacies.
Medication from a specific manufacturer may not work for all patients due to differences in inactive ingredients (fillers/binders) affecting absorption, genetic variations in drug metabolism, and individual physiological differences. While active ingredients are equivalent, variations in brand-name vs. generic, or manufacturer-specific formulations (like extended-release mechanisms), can cause differences in efficacy or side effects.
Please give us a call at 1-800-878-1660 and we will be more than happy to discuss what you have had previously and if we are able to source it.
Yours in Wellness, The Tely team.
