TelyRxReviews of telyrx.com

Response from TelyRxJun 4, 2026

Hi Nina, We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Thank you for brining it to our attention. We have made our digital team aware of it and they are working diligently to fix it. We appreciate your patience and understanding while we work through our growing pains. We look forward to serving you in the near future. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.

Response from TelyRxJun 3, 2026

Hi Fred, We truly apologize on behalf of the carrier for the delay in your shipment. We see that it took 2 days to get to you when you needed it the next day prior to your travels. We have provided you a refund for the difference in shipping. ( 2 day vs Next day). Please allow 3-5 business days for credit to reflect in your account. We hope you give us an opportunity to serve you in the near future. Yours in Wellness, The Tely team.

Response from TelyRxJun 3, 2026

Hi Monica, We are truly sorry for not being able to supply you the medication you requested despite contacting us. Some of the medications that we have on our formulary move so fast due to the demand for certain manufacturers. Your comments and feedback have helped us to improve how we communicate regarding our products. The website and digital team have been working closely with the Pharmacy team to keep our customers informed of 'out of stocks' and 'manufacturer back orders' by providing real time updates on the website. We hope you take the time to visit our website and note the changes and updates that help us keep you informed. We look forward to serving you in the near future. Once again, we thank you for your feedback. Yours in Wellness, The Tely team.

Response from TelyRxJun 4, 2026

Hi, We apologize for the technical issue you experienced on the website with an automatic refill being authorized. We do understand the frustration and we thank you for brining it to our attention. We have made our digital team aware of it and they are working diligently to fix it. We appreciate your patience and understanding while we work through our growing pains. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660. We look froward to serving you in the near future. Yours in Wellness, The Tely team.

Response from TelyRxJun 4, 2026

Hi Crystal, We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Your order was scheduled to run every 90 days, and at this time we have paused your active refill. Please note that you are able to change the status of your auto refill as well as reschedule it for a later date on the patient portal. We appreciate your patience and understanding while we work through our growing pains and look forward to serving you in the near future. If there is anything else we can assist you with, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.

Response from TelyRxJun 4, 2026

Hi, We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Thank you for brining it to our attention. We have made our digital team aware of it and they are working diligently to fix it. We appreciate your patience and understanding while we work through our growing pains. We look forward to serving you in the near future. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.

Response from TelyRxJun 5, 2026

Hi Frank, We are sorry you feel that you got the wrong prescription. Our records indicate otherwise. We do want to contact you to get more details as we would like to reassure you that your health is an important factor in maintaining your wellness journey with us. Please know that the call will come from 1-800-878-1660. We look forward to taking care of you. Yours in Wellness, The Tely Team

Response from TelyRxJun 5, 2026

Hi Jove, We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Thank you for brining it to our attention. We did cancel your automatic refill and refunded you the cost of the medication in April. I do see that your refill order did go through for the month of May, I have paused your orders. Please take a moment to confirm that your refill orders show that they are paused on your end. I will have the May order refunded to you as well. We have made our digital team aware of the technical issue. We appreciate your patience and understanding while we work through our growing pains. We look forward to serving you in the near future. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.