I tried to get a refill and the page said it was $99. when I got to the cart it was $109. I got an email offering a 30% discount. when I went to check out, I was told the discount did not apply to refills. this was NOT mentioned in the email. a bunch of crooks.
Response from TelyRxJun 22, 2026
Hi Hal,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this experience caused. A price discrepancy between our product page and cart, combined with a promotional email that did not clearly communicate its limitations, falls short of the transparency our customers deserve. We would like to make this right. Please contact our support team directly at 1-800-878-1660 from 8am- 10pm EST and reference this review so we can review your order and honor the discount you were offered. In the meantime we have reached out to our marketing department. Once again =, we thank you for the review.
Yours in Wellness, The Tely Team.
FW
Floyd W.
I only ordered one time
I only ordered one time. This is not. Repeat prescription please quit violating our agreement.
Response from TelyRxJun 22, 2026
Hi Floyd,
Thank you for your review, we do understand how frustrating this can be when you receive a refill medication you did not order. We truly apologize for this technical issue. as our digital team is working diligently to correct it. We have cancelled your auto refills and will await your request to process a refill order.
We truly appreciate your patience and understanding and look forward to serving you in the near future. Yours in Wellness, The Tely Team.
CU
customer
These monsters are jacking up the prie…
These monsters are jacking up the prie of an HRt box of patches from 35 dollars a box to 179!!! Are they INSANE!! Then you have to pay a 22.00 dr's approval fee on top of that!! Go Straight to hell Tely RX!
Response from TelyRxJun 22, 2026
Hi,
Thank you for sharing your experience. We completely understand how alarming and frustrating a significant price increase can be, especially for a medication that is essential to your health and wellbeing. We take this feedback seriously and would like the opportunity to look into your account and explore any available options. Please reach out to our support team directly so we can work toward a solution for you. Our customer experience team can be reached at 1800-878-1660 from 8am - 10pm EST.
Yours in wellness, The Tely Team
CW
Christina W.
Three Serious Problems in Just Two Orders
When I first found TelyRx, it seemed like a dream come true: affordable prescriptions, home delivery, and easy refills. It felt like a win-win.
Because it almost seemed too good to be true, I did my research before ordering. I read reviews, visited Trustpilot, and saw enough positive feedback to feel confident moving forward.
Unfortunately, over the course of just two orders, I experienced three separate issues that completely eroded my trust in the company.
First, my initial order was lost in transit and never delivered. This was especially stressful because I was preparing to leave the country for four months and needed the medication before my departure. I emailed customer service and received no response. I called multiple times and was unable to get assistance. After several days, numerous emails, and repeated phone calls, a replacement shipment was finally sent. It arrived just in time, but the entire experience was unnecessarily stressful and highlighted how difficult it can be to get help when something goes wrong.
That said, I understand that shipping issues can happen, and I was willing to give TelyRx the benefit of the doubt. Mistakes occur, and despite my disappointing first experience, I decided to give the company a second chance and place another order.
After receiving my replacement shipment, I began receiving promotional emails offering "20% off your next refill" along with a coupon code. When I attempted to use the code on my refill order, I received an error message stating that it was invalid. When I contacted customer support, I was told that the promotion was only intended for new customers... even though the email had been sent to me as an existing customer and specifically referenced a refill. I respectfully suggested that this feedback be passed along to the marketing team because the promotion was misleading.
The third and final issue was the most serious. After placing my refill order at full price, I received a different manufacturer of one of my medications than the one I had previously received from TelyRx. Unfortunately, I am highly allergic to the adhesive used in the substituted product. At no point during the ordering process was I notified that a substitution might be made, nor was I given the opportunity to approve or decline the change.
Assuming this was simply an error, I contacted customer service expecting that I would be able to exchange the medication or receive a refund. After two emails went unanswered for more than 72 hours, I called and spoke with a customer service representative who was kind and professional. However, after consulting with management, I was informed that the product images on the website are only representative and do not guarantee a specific manufacturer. I was also told that no exchange or refund would be offered.
As a result, I am left with a three-month supply of an expensive medication that I cannot use.
In my experience, TelyRx's customer service has been slow to respond, difficult to reach when problems arise, and unwilling to provide reasonable resolutions. While the convenience and pricing may look appealing, my experience has shown that when something goes wrong, the support and accountability simply aren't there.
Three serious problems in just two orders were enough for me. I cannot recommend TelyRx based on my experience.
Response from TelyRxJun 17, 2026
Hi Christina,
Thank you for your review, we do appreciate and value your feedback.
Shipping and lost in transit- We do apologize on behalf of our carrier for the delay and lost package. We are also very sorry that we were not available to be reached at when you needed us the most. We have increase our staffing to accommodate the volume we are experiencing as we grow and we hope to make it right for you and all our customers.
Promotional email - Once again our apologies, I have sent this to our Marketing department to correct as we move forward. Thank you for the information.
Manufacturer specific medication - Thank you for the detailed explanation as it helps us to understand and resolve the issues and concerns. The particular manufacturer of the medication you are referring to is currently on a Nationwide backorder. When we were able to source it all patients would receive it unless specified. The Website did continues to illustrate what we had or have in stock as best as we can since we have no control over what the wholesaler can provide us. We have now placed a comment in your file to better serve you and will reach out to you for a solution. We do look forward to making it right for you so you can have a stress free experience on your wellness journey with us.
Yours in Wellness, The Tely Team.
CU
customer
Delivered a refill even when…
Delivered a refill even when auto-refill was not selected. I will not use the company again.
Response from TelyRxJun 15, 2026
We understand your frustration and would like the to explain your scenario. After further investigation we noted that you placed a new order for the medication when you had been given refills by the provider previously. I have refunded you the fee since it was counted as a refill, please give it 3-5 business days to show on your statement. We hope you reconsider your stand and give us the opportunity to better assist you on your wellness journey. Yours in Wellness, The Tely Team.
SN
Steven N.
My order was shipped to the wrong…
My order was shipped to the wrong address and returned to the company. Tried to call customer service and didn’t get an answer. I emailed and eventually was told that I had to call FedEx. Fedex was no help because all I had was my name. Didn’t have tracking number or anything. I emailed TelyRx asked them to please help me. They have not!!!! They stole my money and I have no prescription!
Response from TelyRxJun 12, 2026
Hi Steven,
We are truly sorry that your order was returned to us and we were not able to connect with you. We have updated your address and the reship will be sent to the correct address. We will provide you the tracking number as soon as possible. Yours in Wellness, The Tely Team.
RF
Randy F.
Crooks
You allowed an Rx which should never have been renewed to be renewed with inadequate notice to me
Response from TelyRxJun 12, 2026
Hi Randy,
We understand your frustration and have addressed your concern. We did respond to your concern regarding the automatic refill. Please give our digital team time to work on the technical issues. Your refills have been paused and as mentioned you do have the option of activating the refill order or cancelling it. Once again we apologize for the technical error and we thank you for your understanding and patience. Yours in Wellness, The Tely Team.
CU
customer
I never subscribed for these things Nd…
I never subscribed for these things Nd you keep sending them to me
Response from TelyRxJun 5, 2026
Hi,
We apologize for the technical issue you experienced on the website with an automatic refill being authorized. Thank you for brining it to our attention.
We noticed that you had refused your package, we will process a refund for you, please give it 3-5 business days to reflect on your account. we have paused your active prescription at this time, please note that you can reactivate, pause or change the subscription dates to work for your convenience.
Our digital team is aware of it and are working diligently to fix it. We appreciate your patience and understanding while we work through our growing pains. We look forward to serving you in the near future. If there is anything else we can assist you, please do not hesitate to contact us at 1-800-878-1660 Yours in Wellness, The Tely team.
