Lynne
Update: positive customer service. [Original: Never received shirt, customer service stalling for months]
Update 2/18/2021: Tekashi saw my review and commented this week. I contacted them yesterday three times, they responded quickly three times and sent me a gift card with the amount of the original (now lost) order plus a little extra for my troubles. They stated they have undergone management changes and are trying to right the wrongs. I was impressed with the attitude conveyed in the emails and the prompt responses. I placed an order moments ago. I will update this review and star rating after I receive my shirt. So far I’m happy with the current actions of Tekashi. Previously: Ordered a shirt 1/1/2020. Received an email that it was shipped 1/21/2020. I keep asking, They were very responsive though, responding within days but I keep getting emails saying “I’ll look into this.” Fortunately I did not spend as much as other complaints state. Don’t bother buying from here.
Response from Tekashi StreetwearFeb 16, 2021
I hope you are doing well! I am so sorry for the frustration you have had to deal with for the past few months regarding this order. We have gone through a change of management of this business recently, and I assure you will not have to deal with that any further! Please feel free to email us again at [email protected]! I am working around the clock, 7 days a week, and will respond to your email within 24 hours. Your satisfaction is my top priority and I will do everything I can to make it right. Thank you again for choosing Tekashi Japanese Streetwear. I apologize again for the horrible experience you have had with the old management. I hope I can make it better for you soon! Sincerely, Amy at Tekashi Streetwear