TeguarReviews of teguar.com

I like the product; however, procurement could be much better. There seems to be large delays (MONTHS!) for shipping and delivery; and the billing department does not follow our instructions for ACH payments and have had to be told multiple times.

Teguar's Support Team is knowledgeable and helpful! i was able find the items our client needed.

Our company has relied on Teguar for quality medical grade computers for years and have not had any issues. Solid & dependable!

I appreciate how accommodating and professional you guys are when we need support.

The screen repair should have been easy. The ticketing system wasn't reliably sending me notes. They didn't contact me to get started until I gave them a credit card, which is fine but they didn't tell me that until I called them 2 weeks later to ask for the status. The repair took weeks and then when I received the unit back, they didn't include the power supply. It was very explicit in the return instructions to send in mine so I didn't have one on hand when I received the return. Now its been another 2 weeks that I have been waiting for that. Overall not good. We will see if the system still works properly when I can power it back up.... Update: Well it powered back up but it appears that rather than just replacing the screen, you replaced the entire unit which meant I lost all the data stored on the system and had to reload all the operational programs and settings from scratch.... added another 4 hours of work to the startup that will end up costing me as much as the damn repair. Very poor performance across the board. If the screen was unfixable and you needed to replace the entire unit, then we should have imaged the computer and copied it over.

Technically very good product in a beautiful housing. Good after-sales support.

Our order took a long time to be taken in account due certainly to have been a new customer and that it was our first order (no doubt we also slow down the process). However, the shipment to send 3 HMIs from US to EU was very quick and the communication with your people was very good. Thank you.

Was able to get demos out quickly. Carlos was great!