Tasheaiyya W.
I ordered the T-shirt March 10th 2023…
I ordered the T-shirt March 10th 2023 and I was expecting the shirt to be delivered at my family members house by the 5 to 10 business days so I've been tracking the package everyday it said it was delayed I got an email send it was too late my family member's birthday was March 29th she got her shirt March 30th and she was on vacation and she couldn't wear the shirt because she was already on vacation so I'm just a little upset that the shirt was late. Overall it's a good company and I understand that the process does take long. I can't blame the delivery person.
Response from TeeNaviApr 5, 2023
Hi, Tasheaiyya welch. We sincerely apologize for the inconvenience you experienced with the delivery of your T-shirt order. We understand that timely delivery is important, especially for special occasions such as your family member's birthday. While we strive to provide a smooth and efficient service, we acknowledge that there are instances when unforeseen circumstances can cause delays. We appreciate your understanding of the complex nature of the shipping process and your patience in waiting for your package to arrive. We are constantly working to improve our services, and your feedback is invaluable in this process. In light of your experience, we will review our shipping policies and work with our delivery partners to ensure more timely deliveries in the future. Once again, we apologize for the delay and any disappointment it may have caused. We hope that despite this issue, you and your family member will enjoy the T-shirt and consider us for your future needs. Thank you for your support and understanding.