Jon C.
Not the quality I expected for the price
Ordered an 1850s map for the county I live in. Followed the website's advice and upgraded to a larger (and more expensive) size (18x24) to be able to read the printing. Even with a magnifying glass the letters are blurry. Not crisp at all. I ordered two other maps (same size) which are much clearer and seem to have better contrast between the lettering and the color of the map paper. UPDATE: Ted's Vintage Art made every effort to remedy this situation which included sending an even larger version of the map. When this didn't correct the issue they refunded the purchase price. They explained they are attempting to obtain a higher resolution of this particular map. I did purchase 2 other maps which I am happy with. So, map#1-5 stars, map #2-5 stars, map #3-1 star, Customer Service-5 stars. 5+5+1+5=16÷4=4 stars which is what I have upgraded my rating to.
Response from tedsvintageart.comJan 17, 2024
Hi Jon! Can you please contact us at [email protected] so we can fix this for you? Unfortunately we do not have any previous orders under your name so we are unable to find the order. We strive to make sure every customer is happy with their purchases. We would be more than happy to upgrade you to a larger size that is easier to read, or work something else out to make sure you are completely satisfied. We look forward to hearing back from you so we can ensure you are satisfied. Thank you!