Teddy FreshReviews of teddyfresh.com

Way too expensive to buy from Canada! This is ridiculous. There was $58 in shipping and customs fees for one item to arrive. This is on top of an already expensive sweater. I was expecting to pay $130 US for the sweater but when all was said and done it cost me $219 canadian for ONE SWEATER! You're not fricken Gucci. absolutely insane.

Ordered from the Spongebob collection. The last drop. Took time out of work to make sure that I was on the site on time and got the hoodie (purple color block I in 2xl) . Or so I thought. Confirmation and shipping email showed the correct item and description. Got it in the mail and it was a completely different hoodie (spongebob with hands up saying Teddy Fresh in light blue) in small. All costumer service could say was “sorry we made a mistake. Unfortunately that hoodie is sold out. Make a return label.” Be careful they don’t mistake your order and you miss out on what you really wanted.

I received wrong items I didn’t get anything I ordered and instead got a shirt shorts and a hat not in my size and not even close to what I ordered or paid for.

$20 for shipping to Canada, and an additional $80 of US courier fees at the post office. I open the box and my order isn’t in there. I’m down $400 for a hat and pants. Thanks teddy fresh. Your quality is great but you literally robbed me. Don’t even bother trying to get in contact with anyone. The phone number for customer support is disconnected. Very sketchy and unprofessional. Ps. Just to be clear, my order was charged, confirmed and shipped. When I opened the box it was not there. Do not order from here especially if you’re a broke college student.

Ordered when they were having a sale and they were not at all prepared for it. Took over a month for my order to ship, and it only shipped after I sent them a message on Twitter. When I finally received my order an item was missing, and another was the wrong size. I received a refund for the item right away and returned the item of the wrong size (paying for shipping) and also an item that I only bought for the item that I did not receive. Waited a few weeks and didn’t hear back, so sent them another message on Twitter and got the refund right away. When I asked about the shipping cost, which was around $25, they said that there was no mistake in the size. I wish I had taken a picture of it, but I didn’t know that I had to. I really wanted to have a good experience with this company, especially since I am a fan of the creators. But I will not be purchasing from them again.

Teddy Fresh left me disappointed.... I ordered clothing in November from Teddy Fresh as a Christmas gift. I waited over a month for the clothing to arrive and nothing. After Christmas my package finally showed up, open it and not only was it the wrong items but one was also missing. Reach out to Teddy Fresh, wait, wait and wait and finally a response. After giving me the run around and caring more about getting back their $40 dollar miss-ship shirt I gave up working with them. The whole experience was terrible. Customer Service doesn't care about your experience or doing the right thing, profits seem to be the only thing that matters. So sad, I had hoped that I would become a long standing customer of theirs but sadly I am just another bad review that they probably wont even read. Buy from Teddy Fresh with caution!! I am sure there are many people that are super happy with their experience but if you have a bad one just know that Teddy Fresh will not make it right. They just want your money.

Do not buy clothes at teddy fresh website when you live in Europe. I had to pay an extra €27 when the clothes arrived. Then clothes are send back to their warehouse, and I have not received my money back. End of the story: €90,- gone, no shirts. And the customer service is poor. So far I got an email twice that they can’t do anything and they are waiting on the package: which is already delivered on 16th of October. Hope to see an answer soon, Order #244389

Teddy Fresh has a decent selection of clothing with some rather trendy patterns and designs. But, after my experience with their customer support, I cannot believe in good faith, wear, or support this business, which makes me angry and sad, especially as an H3H3 fan. What makes them not so fresh is the lack of attention to the administrative sector of their business. Sadly Teddy Fresh has a somewhat naive and immature return and exchange process. I have gone through their customer support, which was one of the worst experiences I have ever gone through, in hopes of getting help with my issue. Disappointingly, my questions were answered with copy and paste replies that lacked any care for the customer. This only made me further upset as I was beyond excited to wear Teddy Fresh. On top of that, some of my questions were never answered which resulted in me having to re-email the company in hopes of getting answers. Currently, you cannot exchange any items you purchase, so I do hope you purchased the correct version and size or you are screwed. I am now in a predicament in which if I return the items I could not get the items I purchased in a different size. I would have to wait until after the sale and when they finally got their inventory back to get the items, which is not an option for me as I want the sales price I paid for. This has been beyond aggravating, mostly since the Black Friday deal, or should I say November sale, was an opportunistic time to try some of their clothes. Having a full month-long sale was their first mistake as this resulted in most of the items being sold out within the first week of the sale itself. The company lacks the inventory for such a sale, which results in these awkward experiences where they cannot accept exchanges due to "lack of inventory.” Teddy Fresh’s approach to business shows just how young of a business they truly are and sadly that is not a good thing. Ultimately, Teddy Fresh showed so much promise, but in the end, the lack of attention to the store’s back end showed its ugly face. I cannot in good faith recommend or suggest you purchase such a product unless you are beyond a reasonable doubt sure that the product will fit you. I hope that their policies can change. This business is something near and dear to a lot of H3 fans, and I am deeply despaired by my experience with it.