techsolutions.support.comReviews of techsolutions.support.com

I can always count on this company fixing any problem I have.. expensive, but cheaper than buyer 5-6 new computers out of frustration. Much more dependable than Dell or Microsoft for assistance.

I still have window 7 which is no longer supported. Technician has to do a lot of upgrade manually and very patiently until it is done. I will soon be replace my computer but I appreciate the work. I have been using system mechanic for over 10 years on all my computer. It solves all my problems. This is the first time I have to work with a technician because of the unsupported window 7 and the experience is 100% positive

Tech support is knowledgeable and always patient.

this young man was very helpful, very sharp and done this task in no time, he was truly professional and did not waste time to resolve the problem

After a slow start with local Tech Support who were more interested in selling me MyCleanID software, than solving my problem, I was transferred to a more knowledgeable Senior Support Technician who stuck with the problem until it was solved. Thank you Emanuel Cancino.

Jaimie was great! Professional, easy to understand, nice. Solved both of my problems!!! (:

The technicians resolved all my issues.

When I first purchased the service, my experience as a customer was frustrating. I initially approached their live chat for queries, but it felt like they were incessantly pushing for the annual plan. Eventually, I opted for a monthly subscription at $19. An agent said they would arrange a callback for me. When I inquired about the timing, I was told it would be in the morning. This was contradictory to their claim on the website of offering "24-hour tech support." Another issue arose when I tried to reach out for technical support. There was no straightforward way to contact a tech support agent, even though they advertise 24/7 support. Moreover, the support agents continuously tried to upsell me on products and services even though I was already a member. This is not the level of service I expect from a company that claims to provide technical support. I have used other similar services, and I can confidently say their quality of service was superior. In summary, the company seems to have a misleading advertisement. They are persistent in upselling, and there's no direct method to contact a tech support agent. Instead, one has to go through an intermediary to generate a ticket, and then wait for a technical support agent to call back. After just one day of using their service — in which I couldn’t even get connected due to their ticketing system — I decided to cancel. Other services are more efficient, connecting customers immediately and living up to their 24/7 claims. Additionally, I don't appreciate being directed to a salesperson every time I require assistance.