Steven
Customer service
It seems very difficult to work thru questions or concerns. We end up with 10-15 emails that could easily be taken care of in a few minutes with a call. Its difficult to get anyone to answer questions. There is MUCH needed improvement in customer service and relations.
Response from TechInsuranceNov 13, 2023
Hello Steven, Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. We always strive for real-time support for our customers but understand possible wait periods can distract from your day and your business. Your account manager has noted that you would prefer to set up a call to go over account details and has included the number you provided in your account to be used for the next renewal cycle. We look forward to continuing to support you and your business needs in the future. Yours Sincerely, The Insureon Team




