FCA US LLCReviews of techauthority.com

What does this "customer care" company even exist for if they have no intentions on helping the customer? We had to take our 2021 Dodge Ram 3500 in for a whole new transmission which was covered under the factory warranty. It was in the shop for 5 weeks. We requested a rental since it was our work truck. They would never give us a straight answer on if they would cover a rental. They stated they "may" reimburse us. We can't function off if may. It's either you will or will not and we have to make our financial decisions around that. They even questioned if it was even broke down even when it was in a Dodge certified service department. I have never dealt with a more frustrating company who have zero intentions of helping the customer in all my life.

They have customer service figured out..they simply never call back...ever.

Scam company they call me to make an appointment with dealership and I have to pay for everything, so why they called me and waste my time if I can do everything by myself??

First call someone answers but doesn't speak, i don't hang up because i know there is a survey at the end of the call and I have run into this game with other remote customers service reps from other companies. Game: I'm going to pick up but not speak or resolve issue or hang up to put you back in the queue and still get a paycheque. So I didn't hang up thats what they want, i waited til the call expired and left answers to the survey 3 questions. 2nd time I called she spoke then hung up but survey comes on if they hang up so I answered survey again, 3rd time I spoke to someone who started a case file but I wasn't confident she understood what I was looking for so I called back and spoke to a nice guy who got me as far as a new case number and a return email requesting docs, so I replied sending the docs they said the file was too large and to break it up into one or more emails so i did, only to get a response from someone else saying that they don't take direct emails. Tomorrow morning I will call back and blast someone for sure nothing but a bunch of stupid, ignorant and useless call center workers. Always answer the survey don't hang up. FCA LLC get on the ball!!!! All I Need is a Manuafacturers Letter of Compliance for EPA/DOT

I've been calling the FCA Dodge Customer support and my case manager for almost 3 months now, twice a day. I've only spoken to my case manager twice and I've had numerous customer support individuals hang up on me. I have never had my case manager reach back out to me and they never forward me or move me up to a supervisor to get a new case manager. I have a $13K engine on order and no one can tell me anything about it. I've never been this frustrated in my life!!

FCA Customer Assistance is a farce. They lead you on make all sorts of promises of making things right then deny all requests. Example: FCA encouraged me to take my Ram to a dealer for repairs because they said they would consider goodwill/cost assistance only if I took it to a dealer. I did and paid the highly inflated dealer rate then FCA denies any goodwill because out of warranty despite the fact I previously took the truck to a dealer while still under warranty but they couldn’t fix it then. And they hang up on you if you push back in any way. The worst customer service ever.

They really really suck. Our "care specialist" Dana at extension 4062121 never responds to our emails. If you try and call her she doesn't answer the phone. You either get her Mailbox, which is full, or she picks up the phone and you get to hear her talk to one of her fellow employees while she ignores you. We'll never ever ever ever buy any car represented by these people again. And neither should you.

Terrible, we have 3 ram trucks and 2 have had wheels come off while driving on the highway. Luckily no one was injured. We were told FCA would reimburse for towing, repairs and parts but I have exchanged 50+ emails and they will not reimburse for towing or repairs because we self performed the towing and repairs as we have the equipment and mechanics.