Brian W.
Why even have a customer service #?
I called customer service and after a 40 minute hold (this is within 15 minutes of their customer service line opening) I finally get a representative. I explained that the Perfect Tea Maker I bought had a defect as one of the feet were cracked and after running through the dishwasher, fell off. I was asked if it was an online or store purchase. I told them that I bought it in a Cleveland, OH store. She immediately stopped asking questions about my problem and said that I would have to take it to the store for them to see my receipt. I explained that I lived 4+ hours away and had bought it on vacation for my wife. She told me that it didn't matter, that I would need to take it back to the store where I purchased it?!? I ask if I could fax/email my receipt and a picture of the problem. She said "No, I already explained that you must return it to the store, I cannot help you". What the heck!? So build a store within an hour's drive and I might consider it, but with the $150+ I just spent, you're telling me I'm out of luck unless I make a 500 mile trek??? I ask for a supervisor and she said that I would have to wait 24-48 hours for a return call. Fine...I told her I would wait. Too much money invested to blow this off. We will see if they really call me back. Going to call the store as well and see what they will do if anything remotely.