Team TreehouseReviews of teamtreehouse.com

Response from Team TreehouseApr 27, 2024

Dear Mr. Warren, Thank you for sharing your feedback. I'm sorry to hear about the difficulties you've encountered on our platform. Interruptions can indeed be frustrating, and we're here to help ensure a smooth learning experience. If you're facing any issues with playback, our support team is here to assist you. We would greatly appreciate it if you could provide specific details about the difficulties you've experienced. Your feedback is valuable and helps us make necessary improvements. Treehouse is proud to be an award-winning platform that has helped over 1.2 million students learn coding and design. We are committed to maintaining high standards and a positive user experience. I’ve reviewed your account details and confirmed that you are on day 2 of your free 7-day trial, with no charges applied to your account. Regarding the cancellation process, it is designed to be straightforward and user-friendly, accessible directly through your Profile on our website. If you have any questions about how to navigate this process, or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your input, which is crucial in helping us enhance our services. Warm regards, The Treehouse Team

Response from Team TreehouseFeb 27, 2024

Thank you for taking the time to share your feedback. We genuinely appreciate the opportunity it gives us to improve our services. We were concerned to read about the issues you experienced with our platform. We strive to provide an engaging and comprehensive learning experience, and our goal is always to ensure that our content is accessible and enjoyable for all learners. Our support team is here to help with any technical issues our customers encounter. We do offer Zoom calls with student success and career advisors in our Techdegree programs when students need help; however, subscribers of our non-bootcamp plans rely on help from peers and mentors in our Community Forum, which may not be immediate. Our Techdegree may be a better fit for those looking for realtime, one-on-one learning support. Thank you once again for your feedback. We'd hope you will reach out by emailing us at [email protected] so that we can better support you and help resolve your issues.

Response from Team TreehouseJan 9, 2024

Hi there, thank you for your honest feedback. It sounds like you might be looking for coverage on more advanced topics. Treehouse learning is largely geared for beginners, though our Techdegree coding bootcamp has a structured curriculum designed to get students job-ready. We'd like to help resolve your issue and make this right. Please reach out by emailing us at [email protected] so that we can better support you.

Response from Team TreehouseMay 12, 2023

Hi there, we're so sorry to hear of any troubles and would be happy to help troubleshoot any sign up issues! Please note, if your pay method pre-authorization is unable to go through, this will prevent the registration from being completed. It's possible that your card issuer or PayPal may have flagged the attempt for security, which is why we typically recommend to reach out to them to let them know you approve the transaction, which would then allow the registration to go through on our end. For better support, please contact us at [email protected] so that we can help you get set up. Thank you.