Jess C.
The Big Picture/ Mural Activity Experience
My company contracted TeamBonding for The Big Picture (Mural) team building activity. While the sales and initial onboarding process were smooth and the day-of team building activity was engaging and high energy, there were account services and accuracy issues in the execution process. The final artwork/mural had the incorrect brand font for our Company Purpose, even though there were several rounds of review and back and forth reviewing that portion of the artwork. The printing of the artwork on the canvases was also off, which made it quite difficult to draw and paint. On the account services side, we sent them the exact design and art file to print on the mural, and they came back with the wrong font in the final proof. We took screenshots of the area that was incorrect in our email approval process, and the account service lead disregarded our comment and continued to say that they followed the art file we sent. There was no acknowledgement or accountability of their part in the mistake. After the event, TeamBonding leadership reached out to gather feedback and offered a make-good to ensure we have a quality experience with TeamBonding next time. Appreciate the acknowledgement and focus on client experience.
