Kristen
Pacific chairs
We ordered a 8’ trestle table, 8’ bench and three pacific chairs. I have assembled the bench and two of three chairs. Bench was a straight forward assembly using screws. It’s solid and looks great. Chairs are another story, they require full assembly and are held together with wooden dowels. The directions are image only, half printed, blank on areas and barely readable. No where in the directions does it specify that the chair seat should be in a particular direction. So, we assembled 2 of 3 chairs and realized the seat was backwards and the front edge stuck out slightly from the legs. If this was assembled with screws, it would be an easy fix. The dowels are another story. My husband is currently drilling out each dowelm. The company acknowledged via a phone call that the directions could be better and suggested we screw a narrow screw into each dowl and use pliers to twist and remove like a cork. This doesn’t work. Second chair has wood glue, first chair doesn’t and we can not get the dowels out. I did not realized the furniture would require this much assembly and given the weak directions supplied and the fact that this error can’t be fixed, I do not recommend the chairs. So far the bench looks great and I haven’t assembled the 8’ table but I’m regretting purchasing these chairs. Customer service was great when we had a delivery issue and was quick to respond to my concern with the chairs not the solution doesn’t cut it. I’ll update with how they handle this. At this point, I may have two chairs that are unusable. Update: George at Teak + Table went out of his way to make sure we have perfect products. My husband was able to drill out the dowels, fix the seat and replace new dowels. We have two working chairs but George insisted on sending us two additional chairs even when we said we no longer needed them. Every review of Teak + Table speaks of their amazing customer service and I agree it is better than any other company I have recently interacted with. This customer service will stand out when recommending T +T to family and friends who are looking for outdoor furniture and will likely bring me back as a repeat customer. Bottom line- We had an issue and Teak + Table went above and beyond to correct it and make sure we were happy. I look forward to many years enjoying this furniture!