TD SYNNEXReviews of tdsynnex.com

They are the worst company to deal with. We dealt with tech data for years and when they switched to td synnex- they are horrible. They bill you for overnight then takes over a week to get the item, never reimburse, do not honor customers, customer service is the worst ever, just a horrible experience. The problem being they are our only supplier for our company.

I held off on this review for a while, but I just continue to have endless disappointing experiences with TD Synnex. We had an agreement with them that orders over $1K would receive free shipping. Out of the blue, this stopped occurring. When asked about it, I was given the run around. They would credit the shipping cost when I noticed the error and pointed it out, but could never explain why it was happening in the first place or how to fix this issue. I practically begged our rep for an explanation on this. The final straw for me was when we had a $50k project going that was backordered for three months. There was a firm scheduled ship date. When that date came, I reached out to confirm that it was shipping. I was casually told that it was going to be another 60 days and even that wasn't guaranteed. It was pretty clear that they had over promised on the stock and we were apparently at the lower end of the totem pole. Now we look like we don't know what we are doing to our customers. It also isn't handled particularly well when they make a mistake. They didn't ship 1/20 items I ordered and it took them over a month to do the investigation. I wouldn't recommend them to anyone.

First order with them for a £2000+ laptop, one part of a £20,000 customer order. They called and told me "we haven't put the correct price on the website, if you'd like this laptop it's going to be an extra ~£300+VAT. Would you still like it?" 15% extra wiped out the margin so I could not proceed and asked for the money to be credited back, it's a week later and I have still not received my money back.

We have had multiple terrible experiences with this company. Orders were placed, billed, and went unfulfilled. Orders canceled without clarification or communication. Days, weeks, and - in one case - TWO MONTHS of delays that lost us a $20,000 sale AND a customer. We currently have expired Veeam licenses because they won't let us pay them and I am concerned that my clients' backups are going to start failing. I could go on and on about how difficult they are to work with, how utterly devoid of empathy they are as a business, and how embarrassingly lazy so many of their staff and leadership are, but I don't want to be spend more energy on them.

MF = MASSIVE FAILURE. I am extremely upset with Tech Data Canada, a subsidiary of TD SYNNEX CANADA ULC . I have a computer lease contract with TECH DATA CANADA, Their bank is BNS in Canada, and I cannot set up online bill payment. I have spent hours trying to resolve this issue with Tech Data Canada to resolve this issue. I could neither pay via E-Transfer, set up an auto-debit, or even pay via my CC. I was told that I would have to go to my CDN bank branch & wire to their bank (BNS in Canada) to pay. It is ludicrous that I am unable to set up auto debit. ONE STAR (1) IS TOO GENEROUS. I WOULD HAVE GIVEN THEM A ZERO. Never use these companies. EPIC FAIL

I have been using Synnex now TD Synnex for the past 10 years, and generally have had a decent experience. Prices were good and service was good through my account manager. Unfortunately, they have changed the way they do account management. They outsourced my account to a single person who cannot figure out how to place license orders, or anything beyond simple hardware orders. It takes days, sometimes more than a week, of back and forth to try to get an order placed. It's to the point where I would rather just spend the extra money and order through Ingram Micro. What's worse is there is no recourse. I called customer service, but they only deal in RMAs. I called the numbers they have given me for a direct supervisor for my account manager, but both numbers were out of service. I called into their sales line, but I got a person who was obviously surprised to receive a call, and their headset wasn't working, so they couldn't hear me. I am very frustrated and there is no way for a word to get through to anyone that matters. I will not be participating in their events, I will not be using their Renewalsoft, and certainly wont be ordering anything more complicated than a computer from them unless I have to...and those are usually more expensive now than Ingram Micro anyway.

They deny you and don't give you a reason! This company is a monopoly and is surely hiding something by not accepting serious dealers without mentioning why! That's market monopolization!

Awful in the UK