TCGplayerReviews of tcgplayer.com

no tracking. didn't receive the parcel. better use Cardtrader or Whatnot.

Such a terrible place to buy from. Customer Service will not and can not help you. My cards came in terrible condition. I bought some expensive cards from their Wizard Play Network (directly from them), and they didn't put any protection on it when it shipped. The cards came in bent. When I messaged them about it, I got a response, but they did not resolve my issue.

It has been stressful buying from this site. I have tried to create 8 orders since the end of December till now the end of Jan. 6 orders have been immediately refunded with no explanation. I have tried to reach out to customer services several times; initially they did reply and promised me it was fixed - but I have since tried 4 times it has definitely not been fixed. Customer service just aren't replying anymore - not to new tickets, not to the reply of the rejection email and not to the email thread. So so frustrating to pick out your cards for hours then it gets cancelled over and over again. I have also raised a ticket online with no response. I am also out of pocket for one of the most recent orders which got cancelled as the money hasn't as yet been returned to my account.

Seller Sent Japanese Cards and TCG doesnt card.

I've been trying to get a refund, but as of yet I'm only being helped by Ai support. I've reported it to my bank and hopefully I can get my money back. I canceled the order one day after placing it

I recently had an issue where a listing on TCGplayer clearly displayed "shipping included" when I viewed the item. I took a screenshot showing exactly what was on the page at the time of purchase. However, at checkout I was charged an additional $10 shipping fee. When I contacted the seller, the responses were dismissive and insisted I “missed” the shipping charge, even though my screenshot showed otherwise. The communication felt unprofessional and did not address the actual discrepancy. I then contacted TCGplayer support, expecting that they would uphold their own Marketplace Seller Agreement, which requires sellers to honor the price displayed at the time of purchase. Instead, support repeatedly assumed that I misunderstood the listing despite the screenshot I provided. Eventually, they closed the case stating they were “unable to assist,” without addressing the screenshot or the inconsistency between the listing and the charge. This experience made it clear that TCGplayer will not intervene even when a listing is misleading, and buyers cannot rely on support to resolve issues or enforce policy. As a result, I no longer feel confident using the platform.

2nd time I order One Piece tcg stuff here we go again...sigh.. Basically the price was $146 Hiked up to $200 at the end of it all. Pre - Orders are not worth it here was expecting event cards as promised if ordered early didn't happen story short website sucks ordered from another store hooked me up n box 3 boxes for $120 with 5 event packs. TCGPlayers not even worth the browse.

I made an order from TCGplayer Direct, believing the higher price tage was justified since it would be quicker than multiple packages from several independent sellers. Its been a week and my cards still haven't shipped. Last time I ever use this website. Ever since firing a employees over unionizing and moving to Kentucky, the website has become terrible. They use AI customer service so you can never actually get help for anything. Edit: When I finally received my order, the cards were not in the envelope and it was cut open. It's possible that this was someone at the post office but my issue is with the TCGplayer Direct packaging. They send the cards in bright blue envelopes with their label plastered all over it, making it incredibly obvious what's being sent. The masses have all heard of pokemon cards and such that are worth a lot, creating a real risk of tampering before your receive your cards. Just another reason to use a different service.