TaurusReviews of taurususa.com

Review: Persistent Customer Service & Order Fulfillment Issues with Taurus This review details two separate, unsatisfactory experiences with Taurus's customer service and order fulfillment processes, spanning from late 2024 into mid-2025. My aim is to provide a comprehensive account of the challenges encountered, hoping to inform potential customers and encourage improvements from the company. First Experience: Delayed Order & Chargeback (Late 2024 - Early 2025) My December 2024 order faced significant delays into 2025. Attempts to gain information from customer service proved futile. Despite numerous calls, representatives could not provide an estimated delivery timeframe, leaving the order status uncertain. Over 12 hours were spent on hold over several days, indicating severe customer support deficiencies. Given the indefinite delay, I requested cancellation and full refund and was told it would be done right away. After a month without refund, I initiated a bank chargeback. Immediately upon the chargeback, Taurus shipped the item, seemingly to invalidate the claim. My bank approved the chargeback after I provided proof of refused delivery and completed return to sender. This raised concerns about their operational transparency. Second Experience: Incorrect Item & Unprofessional Conduct (July 2025) Despite a prior negative experience, a July 2025 discount and G3C 17 round magazine availability prompted me to try Taurus again. I ordered a single magazine, hoping for redemption. Unfortunately, the second experience mirrored the first: I received a used magazine with the wrong sleeve (for a larger pistol, not compact G3C). Customer service was reached within 15 minutes (an improvement). However, they offered only a replacement sleeve for the used magazine, which I declined, insisting on a brand new, not used one. The return process was inconvenient: I must ship via FedEx across town, despite original USPS delivery. The correct replacement won't ship until my return is received, prolonging resolution. Most concerning: during a polite, professional call, I informed the representative I was recording (permissible in Kansas, knowing Taurus records calls). The representative immediately stated they'd terminate the call if I recorded, then hung up. This refusal, following my disclosure, strongly suggests a lack of transparency and a desire to avoid accountability. Overall Assessment & Recommendation Taurus exhibits systemic issues in customer service and order fulfillment. The pattern includes: Order Inaccuracy: Incorrect/used items. Inconvenient Returns: Burdensome procedures for company errors. Lack of Proactive Resolution: Expecting customers to accept compromises. (used item when ordered new) Poor Communication & Accountability: Long waits, no updates, refusal of transparent communication (call incident). Questionable Business Practices: Shipping items after chargeback to invalidate claims. While Taurus products may be good, customer experience is severely undermined. The company shows minimal commitment to satisfaction, doing only what's legally required. My second chance was equally disappointing. I will update this review based on the replacement outcome is less than promised. Given cumulative issues, especially the call incident, I strongly advise extreme caution when buying directly from Taurus. My personal decision is to avoid future orders, regardless of product availability or discounts.

I purchased a Taurus TX22 for my daughter. I own a GC3 (zero complaints about it) anyway, this TX22 has at most 250-300 rounds through it. The other day I was using it helping my friend Clara at ATW Fire Arms (ATWFI.com) run their Firearms Safety class and noticed it was keyholing. At home I disassembled it, removed the thread protector, and the barrel tip was basically half missing. Should be a simple RMA warranty request, right? Wrong. I confirmed it was registered and covered under warranty. My journey into frustration and ridiculousness began yesterday 06/24/25 at 12:04pm I called and sat in queue for 1hr 31min 18 sec listening to awful hold music punctuated with messages about “how important my call was, "all agents are busy" and "higher than average call times", after holding for 30+ minutes I was told my hold would be approximate 45 minutes. I then lost patience and chose the call back option. I received a call back 2hrs and 30 minutes later at 3:47pm which my cell company (Verizon) marked as "Potential Spam" and sent directly to voicemail. I called back almost immediately (5 minutes) and again dropped into the "all our agents are busy" hell. I immediately hung up planning I’d call back the next day at 8am. 06/25/25 I called at 8:30am and was immediately greeted with guess what? "Experiencing higher than normal call volume", I am nothing if not stubborn & patient. It took approximately 45 minutes for me to get an agent. The person I spoke to was a very pleasant southern accented woman who while trying to be helpful is basically just there to repeat "company policy". Well, what is company policy you ask? @taurususa wanted me to send them the entire firearm (they would provide the label) after which in 6-8 weeks they’d replace the barrel (maybe). I can purchase a new barrel from their site for $64.99 and have it in about 5-7 days. This is ridiculous. They could have just comped and sent me a new barrel and in doing so would not have lost a customer.

I gave them 1 star, only because 0 wasn't an option. I ordered 3 front sights and 1 rear sight for my Taurus TH9c. There was no problem with the rear sight. Each of the 3 front sights came in a small bag with the sight, screw, and hex wrench. The problem was, still is, the hex wrench was as big around as the screw, and far too big to fit in the screw. I contacted customer "service". I was asked to email a photo of the wrench to her. I emailed a photo and received a reply that said she looked at the photo and that was the right size wrench for the sights. She must have microscopic eyesight to tell from a photo that it was a 1.3mm wrench. So I replied that it was NOT the right size and included a photo of the right size, a 1.3mm wrench I had, in the screw, next to the larger wrench that was included with the sight. I told her all I wanted was either the correct size wrench or I would send everything back and get a refund. It's been two weeks since I first contacted them and I haven't heard back since sending them the second photo. I've since purchased three 1.3mm wrenches to put in the bags with the sights which I keep as spares. Absolutely the worst customer service I've ever dealt with.

Taurus customer service absolutely SUCKS, they are simply impossible to get ahold of and do not respond to emails, phone calls, or support request from their own website. It took them weeks to even admit they had my UPS tracked and signed for TX22 and only responded after I sent them an old school letter telling them I was going to report the gun as stolen to their local county Sheriffs dept, and now three months later they still have it. Taurus may be ok if you get a well running gun out of the box, but they are absolutely doodoo if you need warranty repair. Google their Bainbridge GA facility, read the customer service-related reviews, and judge for yourselves. I will NEVER EVER purchase another Taurus product!

Ticket 29260 Repair order QM000300006897 Taurus model 942 22wmr revolver Ser # AGH 371426 I bought this gun and it had light primer strikes and would not fire so I sent to you for repair. It has been 9 weeks and I have not had any updates. Can someone help me please. Thank you Jimmy Clark

I purchased a brand new firearm, it was having issues that made it inoperable out of the box, and it took almost a month and multiple attempts from me initially reaching out to their customer service to even get a ticket created and receive postage info to send it back in for repair. It has been well over a month since they have received it and I have been unable to reach them in the time since. They have been using an excuse of transitioning to a new customer support system since at least February- it is a clear excuse for low staff, high turnover and horrible management. This is inexcusable over such a long period of time.

Taurus is extremely difficult to contact. Wait time on telephone to Customer Support is measured in hours (I've never gotten a response). Multiple emails to customer service go answered. No tracking information is provided with purchase. I'm still waiting weeks to get an order for three mags delivered. Portal for registering firearm for warranty isn't working properly.

I orderd a magazine for my taurus g2c in December of 2024.I received an e-mail that it had been shipped,it never came.I was told that my shipping address was incorrect and it couldn'be delivered.I responded that all my addresses were correct and they made yet another support ticket that was on 3-4-25.today is 3-13-25 and still no product or response to my request for my money back on my card.more than 2 months have past since I ordered.