TauckReviews of tauck.com

Do not travel with this company! There are too many other groups out there that will care about you and not making money! Taulk is miserable to deal with. They kept 2 deposits on a trip to Japan that they never were able to go on because of COVID….They refused to refund anything. At one time they were considered the best but not now. Money is their only concern so I would be very fearful of leaving the country in their care!

Signed up for an African tour with Tauck for 4 adults and one child. Tauck cancelled the Tour in the summer of 2020. They returned airfare of $27500 and a deposit of $ 2,500 approx. However, they refused to refund the insurance of $3300 approx. Remember THEY canceled the tour but kept the Insurance . An insurance co they own.

TAUCK EVALUATION TRUST PILOT I will never book with Tauck again. During Covid when other travel agencies provided full refunds, Tauck refuses to refund the $639 Travel Protection plan fee. They will provide a credit for future travel but I am in a high risk group and a senior and not allowed to travel. Further, Tauck has proven that they do not deal fairly so I would never give them more money for a trip they then would keep as well. The Tauck website states that they "... always do the right thing, deliver more than what's expected,...." Clearly this is not the case. I recommend contacting the Attorney General of CT if you have problems with Tauck.

I will never use Tauck Tours again. I booked a land tour and was told it was fully refundable until final payment. When I had to cancel, I was informed I had to have purchased the protection when I booked in order to get my deposit back. That's just shady and unprofessional. I cancelled over 5 months prior to the tour.

Tauck is all about your money and them. They could care less about you. The highlight of our trip to Ireland was to stay in the Dromoland Castle, we got there to find out that we were staying in a local Inn that was 1/8 of the cost and they refused to reimburse the difference and acted as if they could care less. Because the group was so adamant, they sent a check for a very small amount with a small amount credit for another trip: which we will never use. How awful to pay so much for a trip and go to find that the highlight of your trip was taken away. They never even offered to take us to even see the castle, a few of us skipped out on part of the local town tour and paid our own way to go tour the castle we were suppose to stay in. Tauck never apologized, nor took proper responsibility on their own. There was several tours we could have took that were much less cost and they did stay in a castle.

Booked trip to China in April 2019 for trip in October 2020. Told no pricing available when we booked but encouraged to put down a deposit and "protection" for cancellation option. Got a letter days later that no further interaction with Pandas on the trip - ok, that happens. Now see political problems with China/ Hong Kong so I called yesterday to cancel trip. Told I would get $1000 back, but not $1200 fee for "protection". I was told I had 1-year to rebook with Tauck or lose that $1200 "protection" fee all together. We were not told that when we booked in April. If we were, we would not have booked the trip at that time. They have over 14 months before the trip. There is no reason to hold my $1200 "protection" at this time. I DO NOT RECOMMEND THIS COMPANY. Shady at best. Poor customer service on the phone. Asked to speak to a manager but "none were available". I just filed complaint with BBB.