TauckReviews of tauck.com

First time Tauck Tour, Essence of Japan. It will be my last. Spent more than 45k and they handled flight booking. They booked international layover outbound with 40 min window. Not surprisingly my bags, clothes and medicine didn't arrive for 30 hours. They acknowledged their fault in email but Guest Relations tone deaf. They offered small cash refund and future credit on next tour. Won't be a "next tour ". It was once a great brand but they have lost their feel for customer retention. If you use them, book your own travel and save money and aggravation.

First time Tuack Tour, Essence of Japan. It will be my last. Spent more than 45k and they handled flight booking. They booked international layover outbound with 40 min window. Not surprisingly my bags, clothes and medicine didn't arrive for 30 hours. They acknowledged their fault in email but Guest Relations tone deaf. They offered small cash refund and future credit on next tour. Won't be a "next tour ". It was once a great brand but they have lost their feel for customer retention. If you use them, bookyour own travel and save money and aggravation.

WE HAVE TAKEN SEVERAL GREAT TOURS WITH TAUCK PRE COVID🥳….however taking tours POST COVID has been a HUGE DISAPPOINTMENT. 😱 THEIR Directors are NOW RUDE, ARROGANT, COMBATIVE AND DISMISSIVE! If you have any concerns while on a Tour …KEEP THEM TO YOURSELF🤫….otherwise they will tell the other Traveler’s to AVOID YOU!! THE QUALITY SINCE COVID HAS DROPPED FROM 5* TO 1/2* We will NEVER AGAIN use them.

Tauck sells a Guest Protection Plan (GPP) it states is intended to protect the customer in the event that the customer decides to cancel a trip. What they don’t tell you is that they will keep the premium paid even if Tauck chooses to cancel your trip. If Tauck cancels a trip, they will maintain the amount paid in an account for a limited period of time. If the customer does not use those funds on another trip at the expiration of that time, Tauck declares the customer’s money lost and refuses to refund it. Most notable is the fact that Tauck is the only entity we dealt with throughout the pandemic who did such a thing. All others refunded all monies in full, including “insurance” premiums paid to them, when the company cancelled trips and cruises. After having pursued all reasonable avenues, I was today informed by the Connecticut Department of Consumer Protection that Tauck still refuses to change this practice.

Very disappointed Tauck tour( currently on). The food: dinner menu: Entree: 1 Red beans & Rice. 2. Crawfish etouffee. Cash bar. That’s. Most dinners are disappointment. Cost: Average $1000+/day/couple.

I was going to complain to their HQ, but could not find a direct route. However, having read the negative feedback from recent clients on the hugely expensive trip on the Grand New England tour, it looks like I got lucky! Having booked last autumn for next September, my health detriorated, and I needed to cancel. I understand the T&C regarding cancelation but did ask the Tauck might refund my deposit of £400, if they resold the spaces. Seeing that the 29 Sept 2023 tour is now sold out, I asked if they would repay as a sign of goodwill. NO WAY! came the reply. This is sharp practice as they get paid twice over. BTW my health seems to be improving, but I will give Tauck a miss on our next trip to New England.

Our Grand New England tour was a huge disappointment, and we will never use this tour company again. The guide was totally unknowledgeable of all of the sites we visited, she was incompetent at coordinating travel for a small group, and she said and did offensive and inappropriate things throughout the trip. Worst of all she sent out our personal information in an unsecure email when we specifically told her not to do so, This company is completely unwilling to take any constructive feedback from its customers or take seriously the egregious problems they have with their tours. Don't waste your time or money with them.

Our recent Grand New England trip was a huge disappointment from the quality of services provided by our Tour Guide, the quality of Hotels and services provided by them and food services at hotels and optional sites. This was our first and last experience with Tauck. Their management was advised in detail of our complains and their response was a verbal apology and a certificate for a $250 discount on future Tauck tours as an incentive to use their services again. I'm pretty sure they knew we would never book a tour with them again so they really offered nothing to compensate for their failure to provide a high quality trip that warrants the prices they charge for services provided. This company is seriously relying on repeat customers and the reputation they had in the past. If you want a 1 Star travel experience, book with Tauck!