TauckReviews of tauck.com

We had to cancel our second Tauck tour due to a stage 4 cancer diagnosis. (Plenty of medical documentation) We had paid in full and bought the cancellation insurance. When we asked for help getting airline tickets, we were given a third party company (AON) who makes it impossible to file claim. So disappointed in Tauck!

If you want a company that will ignore your calls, emails, questions about your upcoming trip after they take your money, you have found your company for a River trip. I have sent 3 polite emails over the past month asking for trip information to be sent to me, not just my significant other who booked the trip and have received silence as their response. My significant other just called asking why United Airlines has not been paid in full by Tauck and they wouldn't talk to him without the precise information and reservation numbers, etc. Customer service says they will not talk to anyone who does not have the complete reservation and trip information in front of them. This is after waiting 20 minutes for them to pick up the phone. My oh my - I'm soooo disappointed I booked with them.

This was our 6th and last Tauck tour. The hotels were fine, but no itineraries any value. Food was meh, charged for a glass of wine at dinner.Tour guide was sweet but did not add any knowledge. A guest was obviously ill the first night, and by day 3 many were coughing, and I tested positive for Covid.Had to return home early, only to find out if you are still in the hotel you are paying for it. Aon was an absolute nightmare. Almost 200, I kid you not, pages to get reimbursed for travel. Will be checking on Trustpilot for a new travel company.

Same thing I'm hearing here. A travel agent at AAA explicitly assured me that my $750 deposit was refundable since the trip scheduled was a year and a half out. We decided to cancel when we realized a one week bus tour of the SW was as much as a two week African safari. The agent admitted she gave me bad information and Tauck took off with my $750. We travel extensively and have never had a company say you only have ten days from booking to cancel. Not once! I put it in dispute on my CC and will pursue it further against AAA for duping me.

I have taken 6 trips with Tauck and recently took my last. The trip was to Central Europe. The food was pedestrian at best: flavorless and tough meat. The rooms used to be deluxe or superior and are now standard with views of the garbage or buildings that are being renovated. The worst part is the lack of common courtesy of sick guests who were coughing and hacking without using a mask, distancing and using their arms or nothing to cover the spread of germs. By the end of the 16 days more then have of the 27 guests were sick. Oh, did I say 27? Yes there were supposed to be a max of 24, but they packed a a few more sardines in the can. I called Tauck guest relations while still on the trip to ask for private transport for my friend and I and they said they have no policy in place to even ask other guests to be courteous and wear a mask of use tissue. The tour director agreed that guests were being rude, but refused to even ask them if they wanted a mask or tissue. My friend and I finally just distanced ourselves, and paid for our own food and transport to stay away from the sick masses.

I booked a tour with Tauck 21 months in advance to Egypt and Jordan. I paid a deposit of $600 and a Guest Protection Fee of $750. My friend going on the trip with me wanted to cancel and so I had to or pay thousands more for being a single, and thus, I cancelled as well. Meanwhile, when cancelling 7 months ahead of time, I was told I would receive my deposit back but not the $750 fee. After checking the cancellation policy, it appears that if I had not purchased the Guest Protection Fee, I would have lost the deposit of $600 instead of losing $750. I am trying to get someone from Tauck to explain to me exactly what that fee is and why would you charge people more to protect a deposit than the deposit itself. I am a frequent traveler and this would have been my first trip with Tauck. I have not experienced this procedure with any other tour company. Cannot recommend Tauck.

During the pandemic my Huband and I planned a trip to Africa. Unfortunately, I was frightened and there were no airplanes flying anywhere, so we canceled. Consequently, the trip was canceled altogether. Tauck wouldn't give me back my down payment even then. They said it will be held for a dreamer's trip. Earlier last year, since I couldn't get my deposit back, we decided to take a trip this year. Unbelievably they made me pay another $1200 payment. I know insurance is important; my husband was going to get it this year. Unfortunately, we both can't make the trip due to illnesses. Again, I was told I would not be getting back my payments of $2400. They didn't care that we would have gone but for medical issues we could not. We are both 77 years old. I sent messages to two TV stations, and I hope they take the case. I've seen other travelers not getting their money back either. We should all get together and put in a complaint.

Tauck is a disaster! Save your money and use another tour company. Went on very expensive Danube tour starting 10/1/23 from Budapest on the Danube. Cabin filled with sewer gas the whole trip. Asked for help three times and Tauck employees pretended they didn’t know. Never helped. Left review an Tauck said tough. Sorry sewer gas was so bad in your cabin it kept you awake at night. No help and no consideration. Avoid Tauck. If Tauck is brave enough to contact me they can check their internal reviews from 10/1/23 Danube trip starting in Budapest. However, Tauck cares not for their customers and are cowards. I only wish I could give them less than a 1 star review. My feeling are negative 5 stars or worse. Was on tour with another family that will verify sewer gas and no relief from Tauck. Very sad company. Happy to talk to any prospective future Tauck victims. Take my advice and avoid Tauck. Find another tour company.