customer
Products not received
Products not received. My shipment confirmation didn't come with any tracking info. Reached to request it but have not received any information. :(
Response from TattapicJul 20, 2026
Hi Jacob, We're so sorry for this experience. Although things have been shipped, we're trying to get to the bottom of why it hasn't made it out to you. Worst case scenario, if we can't get it sorted, we will reship your order first thing in the morning and update you with the new tracking info. I thank your patience and understanding. Unfortunately, we are at the mercy of the shipping companies, so some things are just out of our control. However, we are always going to remedy something that went wrong. Thanks! -------------------------- UPDATE: It seemed like the package just cleared customs and hence the tracking history is not updated. With Int'l Shipping, many times tracking updates are stuck in a frozen position until things clear customs. Unfortunately, this was the case here. The package should be delivered very soon now. Thanks!