TATSoulReviews of tatsoul.com

I ordered from this place and needed some equipment, and was hoping to get a machine by a certain date. I realized that their shipping times were very slow, so I decided to cancel my order. I called and spoke to a very rude female, and she stated that she could not do a refund because the order was going to be picked and be ready for shipment. She said that nobody that works in the entire place can cancel my order. It states right on their website that the orders placed can’t be canceled if they are shipped. So if it hasn’t been shipped what’s the problem? The problem is, is that she is a lazy human being, sitting at a desk all day, doing absolutely nothing, driving a company into the dirt, and they don’t give a crap. She is a despicable human being, and this company rots a**

I contacted them about the Tatsoul envy 2 cartridges, because they come loose when adjusting needle length. Sometimes the cartridges are flying through my shop. I send them 2 video’s, and it took a few days before they react with questions they could check themselves. There is no name on the mail only "TS Team’’ so you don’t know who you are mailing with. Every time i send them a mail it takes several days to react after 3 weeks they ask if I want to make another video that imply’s it is a FK Irons grip issue, I already told them that all my ratched grips have the issue of the envy 2’s popping out. This is where I snapped and wrote them what I thought of TatSoul. Service department is impersonal, arrogant and I get the feeling as a user that I am not been taken serious.

100% guarantee on their site for you to be happy, yet their customer service is an absolute joke.. shipping 1200$ furniture and not caring at all how the customer feels.. I'd never recommend dealing with this company.