Our mission is to enhance the outdoor experience by making the world's best lightweight shelters. We believe in our country and the value of work for our fellow citizens. We are committed to manufacturing in the US with as much US made materials as ...
Tarptent (tarptent.com) has 7 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 5 reviews with 5 stars · Clear filters
MrsFurples
Super quick and positive customer service Inquired about a replacement piece and a needed repair for my tent. Henry answered within minutes and the whole issue was resolved so quickly. Very helpful, I am positively surprised. Also the tent itself is great, a little tricky to set up and required some practice, but holds really well. StratoSpire2.
Amanda
My boyfriend and I got the Dipole 2 DW in August for our 4 months trip to South America. We do multi day hikes and wanted the tent to be lightweight, small in volume and withstand all different kinds of weather. Unfortunately the tent broke after our first night sleeping in it (nothing to do with the tent, but because of a rockslide). There we were, in Peru, a lot of adventures waiting, but a tent with so many holes that just thinking about camping in the rain with it made us shiver. But good thing Tarptent has outstanding costumer service. We quickly ordered a new tent and wrote that the order was very urgent. We didn’t receive a reply, but the next day they already sent the new tent!!! That’s what I’m talking about. We received the tent a week later (because of customs in Peru). We have now used the tent on the Ausangate trek, where it hailed, snowed and were very windy - the tent did not fail us! It’s very roomy for two people as well. So thank you Tarptent, for firstly making an awesome tent for thru hikes, and secondly, your very good, quick and kind costumer service.
Mats
Over the years we’ve used two Double Rainbows and one Triple Rainbow and have been very satisfied. When a pole of the Triple Rainbow broke in strong wind, Tarptent quickly sent a replacement plus glue and a perfectly color-matched patch. Excellent service!
Reto B.
Ich habe ein ein Tarptent Moment DW bestellt. Die Lieferung aus den USA wurde umgehend verschickt und war innert fünf Tagen in Deutschland eingetroffen. Leider wurde der Lieferung eine falsche Stange beigelegt. Ich habe dies bei Tarptent gemeldet und wurde durch den Besitzer persönlich, schnell und freundliche bedient. Es wurde unmittelbar danach die richtige Stange geschickt. Die bereits erhaltene durfte ich sogar behalten. Der Service war super, das Produkt absolut toll. Ich kann die Firma und die Produkte wärmstens empfehlen.
Mark
I purchased a StratoSpire Li 2 man tent from the American company Tarptent. The tent took a few weeks to arrive because it was a special order and did incur import taxes because it came from America. But it was well packaged and Tarptent kept me informed of it's progress. They also replied to my e.mail promptly. The tent is very good quality and well made so I can recommend them and will not hesitate ordering from them again.