taptes.comReviews of taptes.com

I purchased a product for my Tesla 3 a couple of years ago with no issues so I ordered 2 items in Jan 2022. I got an email from them stating they couldn't ship my purchase until after Feb 15 because of the China New Year. One of the items I ordered arrived. I was send a text about the other product that said it was in progress. Their website states that the average shipping time to the US is 28.5 days. So, not hearing any time frame for shipping I sent an email cancellng my order. I also tried phoning and continually got busy signals. I never got a response from my email so I had my bank withhold the cost of the last item. I then ordered the same item from Ocean Abstract and received it in 4 days. The last Item from the Taptes order arrived several days after I got my product from Ocean Abstract. I got numerious emails from Taptes which completely ignored the communications problem and then they finally sent me a return label. They now want me to ask my bank to pay them the amount of the item returned and then they would give me a refund. Not doing it! .....won't be buying any thing from them again.

I really wish I did more searches on this company before ordering my Tesla Model Y floor mats. It's been over a month since I ordered it and every time I email the customer support, they say that they are getting ready to ship it but a few days go by and it still hasn't shipped. I'm about to ask for my money back but looks like other people on this review site did not have luck on this. I will never order anything from this company again.

I bought a center console for my 2014 Tesla Model S. On the website, it looked nice and was describes as using high quality material. When it showed up, it was pretty awful. Much of the "rubber" area was some sort of petroleum based by product crap. Also poor build quality. I wish I knew about this page before I spent money on this piece of crap.

Took a month and half to send order and will not cancel even when they don’t send. Not a good business dont order!!!

Do not buy from Taptes, UK delivery issues very poor customer service. Buyers beware.

I placed an order for rotating swivel for Tesla Y monitor on November 5th 2021. After the product arrived I tried to install it on November 15th. The product was not possible to mount due to swivel inability to rotate. I tried everything to make it happen and nothing worked. I emailed to Taptes multiple videos that was showing why the product is defective. Today, December 7, 2021, a month after my order was placed I can't return the product to Taptes. All my mutiple emails in which I requested return and refund ARE IGNORED. Taptes changing people that respond to my email together with ideas of what I am supposed to do to make TAPTES happy. This company is not about serving customers it is about customers serving TAPTES. There is no any logic in trying to explain anything to these people. They wont hear you. Strongly recommend not to buy anything from this company. I have to issue a chargeback via my credit card company instead.

I have bought a set of matts for my new Tesla Model Y. When it was received, the largest mat was crammed together to fit in the small package they have sent. Unfortunately, this has left the mat with creases. I have tried contacting the Taptes support, they write back saying they really want to help - But I was just thrown around, try this and this. I have now tried their suggestions, still with a creased matte. I tried offering to pay for them to send me a new one, but not even there they were willing to give me service. I will not recommend buying from them - I won't do that mistake again.

Do not trust these guys!!! I have purchased a set of mats for my Tesla more than a month ago, and I am still in daily contact with their apparantly only supporter Andy, who keeps telling me new daily stories about my order. The mats, they claim, is in stock in warehouses in EU (that is what their homepage is stating), but for some reason, their are just not shipped. They are promissing me on a daily basis to ship, but for some reason it's not happening. You cannot call the phone number on their homepage, and not get to talk to anyone but 'Andy'. I am afraid that I lost the 300+ $ I have paid for the mats. I did get the Trunk Kick Sensor I ordered, however, they cannot tell how to install it, or even if it will work with my car. I will keep fighting, but I am pretty sure I have lost my money. I wish I never ordered anything from this company and I will never purchase anything from them again.