taptes.comReviews of taptes.com

Horrible customer service. Flat out lied about my shipment. Gave me a fake tracking number. Said my product shipped 6 days ago, when it did not. Still haven't gotten anything!

They shipped an item from a return warehouse in the USA three months after I ordered it - the product was not a good fit on the car but when I wanted to return it, suddenly it has to be returned to Hong Kong . don't buy from these folk. Keep well away

This is a company full of lies. I ordered: TAPTES® Custom Seat Covers for Tesla Model Y 2023-2020, 5 Seater Model Y Seat Covers. They always have been delaying the delivery time, I placed an order on 5/28/2023, and it has been 45 days since the order, still have not received the item, they hire people to use email, take advantage of your trust, and waste your time.

I usually always go to trust pilot, and am frustrated that I did not do so before buying from this company. The presentation is so sophisticated and promising, but the hidden center console, which I bought, is faulty. The piece that serves as a cover to close the opening keeps falling out. The company site shows a "second generation" version that has a sliding door, but when I emailed to ask whether the new closure could fit the seemingly same insert, they asked me to send them the link to the product--on their own website! I sent it, and they replied that "The link you sent us is unable to find the goods." To top it off, in order to remove it, you apparently have to use a heat gun.

I wish I knew better. The site looks so legitimate. It’s actually located over seas. Nothing wrong with that, but the shipping and return of there are issues. Ship is more than a month. If it doesn’t fit, you have to pay so much just to return it. I still haven’t received mine, yet. I’m praying they will fit and look good. I paid so much money for these. Im just already upset bcs it’s taking forever.

After placing my order it took almost a month to get tracking nr and 3 weeks to arrive. Waiting time is too much

I ordered a set of mats for my new Tesla from them on 02/13. Three weeks after my order hasn't been shipped. Got in touch with thr customer support and was told that my order was shipped on 02/23 and I should be getting it on 03/03, which was a clear lie as I still didn't a tracking number for my order. Had to reach back out again today (02/03) and while talking today with the customer rep and his supervisor, they said the order still hasn't been shipped and they started blaming Amazon and warehouses for delays. Very unethical business, just stay away and take your business elsewhere. If you want your mats fast, you better get them from someone else but Taptes!

I am giving them 1 star because the center console does improve the car, however, for $500.00 I was expecting much better quality. The produce doesn't look anywhere near as nice as the video marketing. DO NOT WASTE your time buying the wireless charger feature for the extra $50.00 as it's worthless It completely destroys the use of the space under it, and its quality is pathetic. It leaves a big gap in the center of the console which makes it look unfinished and cheap. Wires that have to run under it make the storage space useless. I expected considerably better quality.