Jay
Poor product experience and unresolved refund issues
I previously used Beauty Sleep mouth tape and absolutely loved it. I couldn’t remember the company name when I reordered, but I clearly remembered the packaging and appearance. Taped’s product looked nearly identical, so I assumed it was the same brand (or at least a comparable product). It was not. First, I was automatically enrolled in a subscription without realizing it, which was incredibly frustrating. Once I received package, I had been traveling and didn’t use the product right away, but when I finally did, it was still well within the return window. The product itself was a huge disappointment. The adhesive felt sticky, uncomfortable, and unpleasant on my skin. While I was in the process of returning my first order, Taped sent me another shipment through the subscription I didn’t knowingly sign up for. I returned both orders together and communicated with customer service throughout the process. Also worth noting: customers are responsible for paying their own return shipping. Ultimately, I wasn't going to keep a product that I was not going to use. Now, more than 15 business days later, I am still waiting for my refund. Customer service continues to put blame on my bank, but I have received proof that a refund was actually processed. My bank is very prompt and accurate for any transactions going in/out. At this point, I have serious concerns about the company’s legitimacy and their customer service has done nothing to reassure me. I would not purchase from them again and would strongly caution others to carefully review the subscription terms before ordering. But more importantly, the product is not good.