tapcheck.comReviews of tapcheck.com

Awesome was struggling with app resolved very quickly and they are awesome thank you for your prompt handling!

This company does not even deserve the one star I had to give. I got a new phone and my number changed. I could not access the app because the verification code was being sent to the old phone number. I called on Thursday and sat on hold over and hour for them to hang up on me. I then called back and requested a call back which I never received. I did a support ticket and sent in what was asked of me. Friday comes still no help I called and was left on hold for 45 minutes then hung up on AGAIN. I then created two more tickets. It’s now Saturday no one ever called back, they sent an email after I sent one firmly asking why can’t I get help the email stated tickets are handled in order received. On Facebook every single comment on the company page is someone complaining about not being able to reach customer support and it’s sad that they treat customers like they are not important. I pray my job drops this company because they are USELESS!

This app is HORRIBLE god forbid your in a bind and really need your money this app only benefits the employers cause it’s cheaper on their end… all the do is lie and when u catch them in a lie they start apologizing… it’s been months of them saying on our end it shows your balance and hours we don’t know what’s the matter on your end… I hope a “class action” lawsuit against them is bought into action and any positive reviews is from a hired PR person from the company

This is a terrible app. Every time I work I have to call. They have to refresh my account so I can borrow my money. I do not recommend this company to nobody.

Tap check takes days to update. They state you should be able to access your funds shortly or at least 24 hours after. It’s been 4 days, and it’s not the beginning or ending of the pay cycle. The chat feature sucks you can’t speak to an agent dispute it saying you are being transferred via chat. It’s frustrating because the app is to help assist financially before your payday, but if the balance doesn’t update it isn’t helping at all.

After never, ever being able to access any money like you're supposed to, it always showed zero available.I opened a ticket.Nothing was ever done.So I deactivated. After a month, I decide to try it again.I have been waiting four days on a ticket to run through to activate my account.So I could try, again talking to a robot is just not getting it.You never hear back from them.This is the worst app ever. I have complained to my employer. And they say that they've had many, many bad reviews.

This app, this card and the customer service are aweful. I get paid salary. So why one day can I have an option for 87 bucks and then the next 37? Then another day 18? Also you work all week long and get no updated balance. My balance was zero for 4 days and i worked all 4 of those days. It wasnt on a pay week. You give the option in the app to create a pin and activate your card but neither one works. When you try to call customer service, everything is magically our companies fault. There's nothing wrong on their end according to them. I dont depend on tapcheck to live but it is convenient to have if in a pinch or an emergency if its working correctly. Get it together tapcheck. I put a date in because its mandatory but there isn't one date there's multiple. Once again do tapchecks job for them.

They will actually fabricate false documents. They provided me with a screenshot of my hours log that was provided to them by Paycom... But the thing is, Paycom sent me the report, and what Tapcheck showed me wasn't even remotely close to what Paycom is ACTUALLY REPORTING. TAPCHECK = FRAUD