tapcheck.comReviews of tapcheck.com

Since day 1 Tapcheck has not worked, they claim they been having issues, importing hours worked from our scheduling software and that’s why the pay advance feature has not been available. Nomatter what time of day no personalize customer service rep helps and you constantly get automated answers then most agent can’t actually assist you bc they aren’t apart of the time clock specialist . So far ash and maleeha has been most helpful outside of them no reason make sense as they only tell you they’re working on syncs but 12+ hours ago your told the same script . Sooo frustrating when you can’t get help by calling or by chat🙄 . Our company was promised our hours being updated after each shift or at least by next morning and ever since we been able to use this feature it’s NEVER WORKED when needed. Very frustrating and disappointing!

Top check has the worst customer service I have ever tried to deal with. They have had well over $350 of my earned income since 2022 and I am still in 2023 almost May trying to get access to my earned moneys. They keep reissuing cards I never received the cards now my account has been frozen and locked due to fraudulent behavior according to them. Absolutely wrong there has been no fraudulent activity on that account except for the fact that I keep calling and yelling at them to get me access to my money. They won't transfer it back into my income account they won't transfer it to my cash app account they just tell me there's nothing they can do except for issue a new card I've been issued four cards and have received none until just this week I received the very first card that was issued in 2022 but I can't use it because it's been locked on Frozen due to issuing another card. They have over $350 and will give me no information of how to get a hold of somebody above the customer service that I keep getting a hold of horrible horrible horrible I do not recommend using it

If I could give a negative I would! I’ve been employed for over a month. I’ve emailed, called support(with NO response after sitting on hold for over 30mins), and even talked to my corporate HR whom assured everything was updated on their end. I get emails in return with the SAME response. Hours have NEVER been updated! What’s the point of even having a resource I can’t use??? I would NEVER recommend Tapcheck….

For the past several weeks Tapcheck has not worked, they claim they been having issues, importing hours worked from our scheduling software and that’s why the pay advance feature has not been available. There is no personalize customer service and you constantly get automated answers to key word questions and if your question doesn’t make sense to their system it rejects your questions. Sooo frustrating 🙄

The app been down for over a week. We have emergencies that come up. Like me where I needed medication and I couldn't use it because it's been down. You guys made it very inconvenient for me. But not good 👎

Money never updated.have to make numerous calls every other day for support

I shouldn't have to contact you several times to get my hours updated. I'm sick of it every single day I have to contact you to update my hrs.. I'm going to talk to the owner of our company to go back to what we used to have at least they had our money ready 10 mins after we clocked out.....I can't figure out why it takes you 24 to 48 hrs to have our money ready

I am tired of having to contact y'all to manually update my hours so that I can access my money. I depend on this for my gas to and from work. This app either makes me late for work or I have to call out because I can't make it.. that's not fair to me to lose money and work because your app won't update from my employers time clock.