tapcheck.comReviews of tapcheck.com

To bad there’s no neg review stars, this company is horrible they’re always changing things without notifying customers, they can not be reached by phone hardly ever! They are never available to help! The app takes forever to load and update the information! I’m sorry but they also are not real honest in their advertising also!

I was hoping that some of the changes made to app would help improve customer service, but it does not. The moment you have a problem and something doesn't work right you will find that they basically have zero tech support. They have "support" people, but you can't talk to them in real time, only via email, and they are basically just like telemarketers working from a script. Once you submit an issue, you will wait several hours for a response, once it comes it will undoubtedly be a standard response. So if income balance isn't updating or the amount is incorrect (this happens often) the response will always be either that "you're employer allows transfer up to ___% of net pay and you have reached the max amount of transfers this period" or "that the system updates your account daily at ____ time" Never answering the real issue, so you might respond "yes I understand that but my balance hasn't changed in days despite working 4 shifts since the last time it updated properly" or "ok, I understand that the system updates at that time, but its now several hours past that and my balance is the same" and you will never hear back. They don't really understand the system or know how to troubleshoot, they only respond with how the system is supposed to work, which obviously didn't happen properly or we wouldn't be contacting them. Any follow up questions go unanswered until next pay period starts and then it no longer matters as everything resets, keeping you from being able to use the money that should be available to you per the service they claim to provide with no recourse or anybody else to contact. There is no supervisor to contact or transfer to, which is probably why they are unconcerned with whether they actually provide help or resolve the issue at hand. If I had to guess they are contracted employees without any real knowledge of the system or app, just paid to send responses at a flat rate per response. DO NOT RELY ON THIS SERVICE, if your employer chooses them try to find another way if possible, the system glitches all the time and they will not assist you leaving you high and dry in a bind if urgent needs occur

Terrible app ! You can’t get in touch with nobody and they don’t release your funds you have to beg for it DO NOT USE

Worst experience ever. I wished I could give zero stars. I used the service once and they took money from me twice. I provided my check stubs as proof and here it is two months later I still don't have my money back. I called multiple times and was on hold for 10 to 15 minutes and still nothing. I'm on hold as I'm typing this review now I'm being told by automatic line please use chat support. I've been trying to get my money back since 08/10/23.

Tapcheck sucks. If I could give it a minus rating, I would. I've had tap check for 3 weeks and have nothing but problems. Have called them at least 50 times. They've been going to look into the issues and call me back four times and have never done so. I'm now being referred to a special number to explain the problems. The message says they'll call me back Within 24 hours so I should leave a message but their mailbox is full. You cannot get to a person to solve your problem and you cannot leave a message. I cannot access the money in tap check I cannot transfer money they've already sent me a new card which has not been received. They are the worst ever. Find another app to work with because this is not the one. 9/23/23 UPDATE - it has now been an additional month. I have made approximately 100 calls and been promised at least 12 times that someone would call me back. They dept I need has a special number that says to leave a vm and they'll call back within 24 hours. The problem with that is their mailbox is full. It has been every single time I've called. And, they have yet to call me back.

4 out of 5 times when I try to transfer funds there is a problem. It's never the same problem and it takes several days to correct. This defeats the purpose of the app. Also I used to be able to pull 200$ for a 5$ charge, now it's I can only pull 40$ for a 5$ charge. There was no warning for that and all my coworkers as well had the rug ripped out from under them. Pretty messed up

They tell you they are working on the problem but you can never speak to a customer service agent this happs to often

I’m having trouble getting back into my account and so far live agents have been no help at all because I’m still locked out